Welcome to the UK
On behalf of all of us at NatWest we would like to welcome you.
We know this is a difficult time for you and your loved ones, and we hope your family is safe.
Here at NatWest we want to help, and for us this means giving you access to free and simple UK banking and support both online and in our branches with our basic bank account designed around you.
What you'll get with your account
Basic bank account with no monthly fee
Use of our mobile app to easily manage your account anywhere and anytime
Pay however you want to with Apple Pay, Google Pay™ and Contactless Debit Card. Limits apply
Send fee-free international payments to friends and family easily with our mobile app (criteria apply)
App available to customers aged 11+ with a compatible iOS and Android device and a UK or international mobile number in specific countries. Ukrainian mobile numbers not compatible.
How to apply for your account
1. Email address
To apply for this account online you will need an email address we can reach you on. This is so we can ask for any documents we need and give you updates on your application.
2. Mobile number
We recommend having a valid phone number set up in your name. This is not essential, but will help you access your account via Mobile or Online Banking.
3. Apply online
Read through the important information about your account, and fill in a quick online form with some personal details.
Need extra support with your application?
If you are struggling with applying for an account online, you can go into your local branch where a member of staff will be able to help you through the application.
Don't worry if you do not speak English, we have an interpreter service for both Ukrainian and Russian available in our branches. Use the below link to find your nearest branch, and don't forget to bring in the documents we need when visiting.
Ukrainian and Russian translated account opening pages
Натисніть на кнопку нижче, щоб побачити цю веб-сторінку українською мовою.
Нажмите на кнопку ниже, чтобы увидеть эту веб-страницу на русском языке.
UK charity support for refugees
British Red Cross
The above links are to external, third party websites, and we are not responsible for their content.
Frequently asked questions
Get ready to apply
Before you apply for a bank account with us, please make sure you've read the important information below.
First things first. You can apply if you:
- Are 18 or over and a temporary UK resident
- Have valid documents to prove I.D and right to reside in the UK
If applying online today, you must also have an email address we can reach you on. Remember if you are unable to set up an email address, you can go apply in branch without one.
Now please take a look at the important legal info.
If you carry on applying, it means you're happy with what's in these documents, including the FSCS information sheet. Please take some time to review, print and/or save the important information.
Need additional support with your banking?
Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.
Once your account is open, you can record this through Online Banking or with our colleagues in branches or over the phone.