Chat to complaints team
Complain via WebChat
We’re sorry you need to complain.
We are here to take responsibility for resolving your complaint or finding the right person to help you, through a secure live chat.
When to get in touch
Personal banking complaints team: available Mon-Sat, 8am-5.30pm.
Business banking complaints team: available Mon-Fri, 8am-5pm.
If your complaint relates to PPI then please visit our dedicated web page.