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Complain via WebChat
We’re sorry you need to complain.
We are here to take responsibility for resolving your complaint or finding the right person to help you, through a secure live chat.
When to get in touch
Personal banking complaints team: available Mon-Sat, 8am-5.30pm.
Business banking complaints team: available Mon-Fri, 8am-5pm.
If your complaint relates to PPI then please visit our dedicated web page.