How do I order a new, replacement or additional card-reader?
If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 3-5 working days, but please allow up to 7 working days.
- Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
- Select 'Security' from the menu in the 'Using a card reader' section.
- Select 'Order a card reader' then follow the on screen instructions.
Need to make a payment or manage a standing order without a card reader?
With the NatWest app you can quickly and easily make payments and manage your regular payments without a card reader. Limits and criteria apply.
Find out more about making payments (opens in a new window) using the mobile app.
Find out more about managing standing orders (opens in a new window) using the mobile app.
