How do I order a new, replacement or additional card-reader?

If you have never ordered a card reader, or if your existing card reader is lost, damaged, or has no battery power, you can request a new one through Online Banking. Your replacement will usually arrive within 3–5 working days, but please allow up to 7 working days for delivery.

To order a card reader:

1. Log in to Online Banking at onlinebanking.natwest.com (opens in a new window).
2. From the menu, select 'Security'.
3. Under 'Using a card reader', choose 'Order a card reader'.
4. Follow the on-screen instructions to complete your order.

 

Need to make a payment or manage a standing order without a card reader?

 

You can use the NatWest mobile app to:

• Make payments quickly and easily.
• Manage regular payments such as standing orders.

Please note: Limits and eligibility criteria apply.

 

• Find out more about making payments using the mobile app (opens in a new window).
• Find out more about managing standing orders using the mobile app (opens in a new window).