On this page
We're here to help
If you’ve already missed a mortgage payment (or you know you’re going to), please get in touch with us as soon as possible.
Start a chat through one of the three options below, quoting ‘struggling financially’ to get the conversation going.
If you’ve missed a payment, you may need to use our online affordability tool to help give us a clear picture of your finances. You can do this before getting in touch but don’t worry, we’ll be able to help if you have any questions.
Ways to speak to us
Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Message us' to start a chat, quoting 'struggling financially'. Criteria apply.
Log into Online Banking. From your home screen, click ‘Chat Now’ to start a chat, quoting 'struggling financially'. Criteria apply.
You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one). Quote 'struggling financially' when starting the chat.
I've already missed one or more mortgage payments
We understand that during times like these it can feel easier to avoid a conversation and hope the situation improves, but it's really important that you get in touch with us so we can help.
I know I'm going to miss a mortgage payment soon
It's really important for you to understand what options are available to you. You can find out more by looking at our commonly asked questions.
I'm worried I might miss a mortgage payment in the future
We've got lots of tools and tips to help you take control of your finances. Our Managing your money guide is a great place to start.
Common questions and how we can help
Free, confidential money advice
As well as speaking to us about your money worries, you may like to get some independent debt advice. We’re partnered with PayPlan (a third-party company) whose friendly service is completely free of charge. They can work with you to put together a personalised action plan to help you get back in control of your finances.