Security Centre

Protect your credit score

Protect your information to protect your credit score

Criminals can gather information about you from social media, dodgy emails, messages or data breaches. 

They may even contact you impersonating a genuine organisation to trick you into giving away your information. 

Criminals use this information to apply for loans, credit cards and other services in your name leaving a negative impact on your credit score. 

Although it’s possible to correct this information, it can take time, making it difficult to obtain a new bank account or credit until resolved.  Left unresolved, bad debts can stay on your record for six years.

What to look out for

  • An unexpected drop in your credit score or rejected credit applications 
  • Letters or emails for services you didn’t apply for 
  • Sudden calls from debtors for borrowing you weren’t aware of  
  • Unexpected account withdrawals 
  • Letters going missing in the post 

These are all signs of a scam.  If you think you have been targeted by criminals, contact us immediately using the number on the back of your card.

How to protect yourself

  • Take your time.  Don't be rushed into giving out personal details or making sudden payments 
  • Be careful what you're sharing on social media.  Criminals can use your posts as a gateway to your data 
  • Keep your personal documents safe.  Use a shredder if throwing documents away 
  • Don’t give anyone remote access to your computer or install any software to your devices following a cold call or unsolicited message
  • Register for  biometrics within the app as an extra level of security which helps to protect you against fraud

Protect yourself and others – visit our Security Centre to find out more.

Biometric Approval is available to eligible mobile app customers aged 16 or over.