What happens next?

Your application has been received and we should have your account open within 24 hours. You will receive a welcome email from us with more information, and you should receive your debit card in 3 - 5 working days. You will also receive a text message with your account number, sort code, and customer number. You can already use Online Banking, and register for Mobile Banking via our mobile app.

We just need to run a few final checks on your ID, and will notify you when this is done within confirmation or anything else we may require from you. If this is completed successfully, then we should be able to open your account without any issue.

You will receive a text message and/or email from our security partner Mitek, with instructions of how to upload these documents. If you need help, check out our hints and tips for uploading your documents.

Your application is with our team who are just completing some final checks, before we can move forwards with your application. We’ll do our best to complete this within 24 hours, and will contact you to let you know if your application is approved, or if we need anything else from you.

Web browsers can block pop-up windows that you might not want to see, but sometimes this can mean you don’t see them from a trusted site.

If our application window doesn’t appear to be launching, simply change the pop-up blocker settings for NatWest on your browser, to allow for pop-ups, and try launching the application again.

There’s information here for how you can do this on Google Chrome (‘allow pop-ups from a site’).

We know error messages can be very frustrating, so we’re sorry this has happened. Errors can occur for a number of reasons, and sometimes we cannot be totally clear on why we’ve shown the error message.

For security reasons, refreshing or using your browser’s built in ‘forward’ and ‘back’ buttons can cause error messages to occur, so be sure not to use these.

If you continue to receive an error, please speak to Cora our 24/7 digital assistant who can help with most common queries, and transfer you to a webchat colleague if more information is needed.

Webchat colleagues are available 8am - 8pm Monday to Saturday (except bank holidays).

You can also provide us with feedback below to help us work out what is happening. We monitor this closely, so appreciate you taking the time – please give us as much info as you can about your application and the error you receive.

By law, all banks are required to check that applicants are who they say they are. This is important to avoid criminal activity such as money laundering, but also to keep all of our customers as safe as possible.

If you’re having difficulty uploading your documents, check out our hints and tips for support. In order to apply online, you will need to have suitable photographic ID. Take a look at what you need to open a bank account.