Back to main menu
Search
Search
Overlay

How to re-register for the NatWest app

App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

How to re-register for the app

Our step by step guide makes it even easier to get yourself up and running with the app.

1. Open the app

Tap 'I already have an account'. Then simply read and when ready accept the Mobile Banking Terms.

 

 

Open in new window

2. Enter your details

Enter the characters from your Online Banking PIN and Password.

Don't have these? Tap 'Can't find your secure details'.

Open in new window

3. We'll confirm your mobile number

This should happen automatically or by entering the activation code that we text you

Open in new window

4. Secure your account

Set up a passcode and choose your login preference (facial recognition, fingerprint or password) and complete the “Customise your app screens”. 

Fingerprint and/or facial recognition are available on selected devices.

Open in new window

Can't find your secure details?

To re-register for the app you will need your Customer Number, Online Banking PIN and password. If you don't have these details to hand, don't worry.

You can simply re-register for Online Banking. When you re-register, you'll be reminded of your Customer Number, and you will be able to choose a new PIN and password.

To re-register for Online Banking you will need either your account number and sort code or your 16-digit debit card number to hand.

Here are some reminders that you may find helpful:

Your Customer Number

This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16 digit card number followed by your usual Online Banking PIN and Password.

Your Online Banking PIN

This is the 4-digit number you chose when you registered for Online Banking or Telephone Banking. It could be different to the numbers you use with your debit or credit cards.

Your Online Banking password

This is the password you chose when you registered for Online Banking or Telephone Banking. It will be between 6 and 20 characters, and include at least one letter and one number.

If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our re-register for Online Banking (opens in a new window) form.

We will let you know by text and email to acknowledge your enrolment or re-enrolment for Online Banking.

FAQs