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Help closing your account

Close an account

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How do I close my account?

We're sorry to see you go. If you're sure you want to close your account with us, we'll help you find the best way. Depending on your account type, you may be able to close it via our mobile app or Online Banking.

Follow the questions below to find out how to close your account or take a look at our FAQs for more details.

Closing a savings or current account which is part of a Round Ups arrangement will end the Round Ups arrangement. However, it is good practice to turn off Round Ups before closing an account.

Ready to close your account?

Click continue to find out how you can close your account.

What type of account would you like to close?

Close your account online or in our mobile app

The quickest and easiest way to close your account is via Online Banking or our mobile app.

Before you do this, you should make sure that your account balance is £0, by transferring any money into another account.

Mobile App Steps

  1. Once you're logged into the app, click on your Current Account. 
  2. Under “My Current Account”, scroll down and choose the “Close this Account” option.
  3. Select 'continue' and complete the form.

Online Banking Steps

  1. Once you're logged into Online Banking, go to 'Account Summary' and select the page you want to close.
  2. Click 'View account details' at the bottom of the page. 
  3. Select 'If you need to close your current account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN, and proof of ID with you.

If your account is joint and is "two to sign", you'll both need to visit a branch to close your account. If it's only "one to sign", you can close your account online or in our app.

If you have a Travel Account, please close this first in our mobile app before requesting to close your current account.

What type of savings account do you have?

Close your account online or in our mobile app

The quickest and easiest way to close your account is via Online Banking or our mobile app.

Before you do this, you should make sure that your account balance is £0, by transferring any money into another account.

Mobile App Steps

  1. Once you're logged into the app, click on your Savings Account. 
  2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
  3. Select 'continue' and complete the form.

Online Banking Steps

  1. Once you're logged into Online Banking, go to 'Account Summary' and select the page you want to close.
  2. Click 'View account details' at the bottom of the page. 
  3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN, and proof of ID with you.

If your account is joint and is "two to sign", you'll both need to visit a branch to close your account. If it's only "one to sign", you can close your account online or in our app.

Close your account online or in our mobile app

The quickest and easiest way to close your account is via Online Banking or our mobile app

If you are closing your Fixed Term Savings Account early, an Early Closure Charge may be deducted from your balance. This will be the lower of the amount of interest earned on the account or 90 days' interest.

Mobile App Steps

  1. Once you're logged into the app, click on your savings account. 
  2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
  3. Select 'continue' and complete the form.

Online Banking Steps

  1. Once you're logged into Online Banking, go to 'Account Summary'  and select the account you want to close.
  2. Click 'View account details' at the bottom of the page. 
  3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN and proof of ID with you. Please note, 35 days notice is required to close this account via branch.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 888 444 or Relay UK 18001 03457 888 444.

Close your account online or in our mobile app

The quickest and easiest way to close your account is via Online Banking or our mobile app.

Before you close your account, you should make your balance £0, by transferring any money to another account.

You shouldn't close your ISA online or in our app if you want to transfer the funds to another ISA. If you close a Cash ISA you have paid into this tax year, your subscription amount for the year will be lost and you won't be able to pay into any other Cash ISA during this tax year.

Mobile App Steps

  1. Once you're logged into the app, click on your Savings Account. 
  2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
  3. Select 'continue' and complete the form.

Online Banking Steps

  1. Once you're logged into Online Banking, go to 'Account Summary' and select the page you want to close.
  2. Click 'View account details' at the bottom of the page. 
  3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting us in any branch, and bringing along your debit card, PIN and proof of ID with you. 

Convert your account online or in our mobile app

To protect your tax-free savings, we will convert your account to a Cash ISA instead of closing it. You can do this via  Online Banking or our mobile app.

Once your account is converted to a Cash ISA, you will be able to access your money and move it to another account if you wish.

If you convert your Fixed Rate ISA early, an Early Closure Charge may be deducted from your balance. This will be the lower of the amount of interest earned on your account or 90 days' interest.

Mobile App Steps

  1. Once you're logged into the app, click on your savings account. 
  2. Under 'My Savings Account', scroll down and choose the 'Close this Account' option.
  3. Select 'Continue' and complete the form.

Online Banking Steps

  1. Once you're logged into Online Banking, go to 'Account Summary'  and select the account you want to close.
  2. Click 'View account details' at the bottom of the page. 
  3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can close your Fixed Rate ISA by visiting us in any branch, and bringing along your debit card, PIN and proof of ID with you.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 888 444 or Relay UK 18001 03457 888 444.

Close your credit card online or in our mobile app

The quickest and easiest way to close your credit card is through your mobile app or Online Banking. Simply go to the credit card you'd like to close and select 'close this account'. We'll then ask you to fill out some details and confirm you'd like to close the credit card.

If you prefer, you can contact our credit card team by chatting to Cora online or in our mobile app. Simply type "Close my credit card" into Cora and follow the instructions from there. 

You can also give our credit card services team a call on: 

0370 333 9091 (overseas +44 1268 508 018)

Relay UK: 1801 0370 907 0010

Open 24 hours a day. Calls may be recorded. Call charge information.

If you had paperless statements set up for your credit card, these will change back to paper statements  for your final statement once your close your credit card.

Getting a settlement figure and closing your loan early

The quickest way to get a settlement figure and pay off your loan account is via the mobile app.

1. Download and log in to our mobile app.

2. Click on loan account.

3. Click 'See payment options'.

4.Click 'Repay in full'.

5. Your Settlement quote including any early repayment fees will be shown in the journey (you will be able to download a PDF).

6. If you then decide to pay off your loan, you can by following the on-screen instructions.

It’s important to remember that if you repay your loan early, you will be charged an Early Repayment Fee.

The amount you will be charged will be equal to 58 days’ interest on the amount you repay early (28 days’ interest if the period of the loan is one year or less). If there are fewer than 58 days (or 28 days if applicable) remaining on the loan, the calculation will be based on the actual number of days remaining. This is in addition to your outstanding loan amount and any outstanding interest.

 

If you'd like to talk about your loan account, get in touch with our lending department on:

0800 200 400

Relay UK: 18001 0800 200 400

Open Monday to Friday 8am-8pm (excluding bank holidays), Saturday 9am-3pm.

Help getting reunited with your money

Do you think you might have money in an account with us that you haven't used for a long time?

We can help track down your account for you.

Frequently asked questions

Do you know about our other products?

Before we help you close your account why not see if some of our other products suit you better? If you want to speak to a colleague to discuss your options, you can arrange a video financial health check.

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Business Accounts

If you'd like to close your business account, you can do this via Online Banking or our mobile app. Start a chat and ask to close your account.

If you don't have access to Online Banking or the mobile app, you can fill in the Business Account closure form. You'll need to have the email adresses of the people with signing permissions on the account. We'll then email your signatories to ask them to authorise the request by uploading an image of their signature.

Other ways to contact us

Mobile App

Go to the home screen of your mobile banking app. Tap 'Help' on the bottom of the screen, then 'Message us' to start a chat. Criteria apply.

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Online Banking

Log into Online Banking. From your home screen, click 'Chat Now' to start a chat. Criteria apply.

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Banking My Way

If you need support to help you with your banking, you can let us know through Banking My Way.

Banking My Way is a free service that records information about the support or adjustments you need to make banking easier.