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How do I close my account?
We're sorry to see you go. If you're sure you want to close your account with us, we'll help you find the best way. Depending on your account type, you may be able to close it via our mobile app or Online Banking.
Follow the questions below to find out how to close your account. If your account type isn't there, or you'd like more information, visit our support centre.
Online Banking available to customers aged 11+ with a NatWest account.
Our mobile app is available to customers aged 11+ using compatible iOS or Android devices and a UK or international phone number in specific countries.
Help getting reunited with your money
Do you think you might have money in an account with us that you haven't used for a long time?
We can help track down your account for you.
Do you know about our other products?
Before we help you close your account why not see if some of our other products suit you better? If you want to speak to a colleague to discuss your options, you can arrange a video financial health check.
Video Banking calls may be recorded and service hours apply. Compatible device required.
Individual account and product eligibility criteria apply.
Other ways to contact us
Go to the home screen of your mobile banking app. Tap 'Help' on the bottom of the screen, then 'Message us' to start a chat. Criteria apply.
Log into Online Banking. From your home screen, click 'Chat Now' to start a chat. Criteria apply.
Banking My Way
If you need support to help you with your banking, you can let us know through Banking My Way.
Banking My Way is a free service that records information about the support or adjustments you need to make banking easier.