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Managing your personal details

Managing your personal details

Change of Address

It is important to let us know when you change address on a permanent or temporary basis.  Updating your address in a timely manner helps keep your banking safe and secure.  Below you will find the steps to complete this through your preferred method.

Change of Mobile Number

Having the correct mobile number on file for you is important. We will sometimes send you messages to confirm payments or when there has been a change to your banking. If you need to change your mobile number you will find the steps by clicking the link below.

Change of E-mail

It is important that we keep an updated and correct E-mail address on file. If you are paperless, you will also receive your statements and updates in respect of your account via e-mail, so it is important you can receive these safely, securely and on time.

Change of Name / Gender / Title

There will be times where you might need to tell us of a change of name, this can be due to a number of circumstances.  We are here to help and support you in making this as simple a process for you as possible.  Below we have detailed the process in how we can assist you to do this.  

Marketing preferences

Knowing your preferred contact method is important to us. We do not want to be sending you text messages if you prefer an E-Mail or a phone call. Please follow the link below so you know how to update your marketing preferences with us.

Change of Address

Should you wish to change your address with us, please see below on how to complete this through your preferred channel.  

Change of Mobile number

Should you wish to change your mobile number with us, please see below on how to complete this through your preferred channel.  The quickest way is via Mobile App.

Change of E-Mail

Should you wish to change your E-mail address with us, please see below on how to complete this through your preferred channel.  The quickest way is via Mobile App.

Change of Name/Gender/Title

To change your name with the bank, for example, after getting married, divorced or gender reassignment, you will need to visit a branch along with your Debit Card, Pin or proof of ID.

Please note: The name change service is currently not available online or via mobile banking, however we encourage you to register for Mobile and Online Banking to ensure we can complete any future transactions in a safe and secure way.

Marketing Preferences

If you want to update us on how we should contact you and your preffered method, then please follow the steps below:

Other places to update 

It's important to not only keep friends and family informed of your new address, but organisations like your employer too. 

We've created this handy checklist of who to update.

Update the important things 

  • Banks/ Building Societies
  • Your employer - they need to know to update your contact details, but more importantly they need to know for your payroll.
  • Other financial providers - Investments, Pensions, Insurance providers
  • Student Loans Company- make any changes to your personal account by visiting the website.  
  • Hire Purchase Providers
  • Utilities (Electricity, Water, Gas, Internet, Phone, TV Licence)
  • Inland Revenue - One of the most important places that needs to know when you change address is Inland Revenue for your taxes update this information on gov.uk. 
  • Council Tax - update your Council Tax address visit the gov.uk site.
  • Health Providers (Doctor, Dentist, Optician, Vet)
  • Education (School, University)
  • DVLA - you must update your driving licence with your new address
  • Gym/ Sport Club Memberships
  • Loyalty Cards
  • Newspaper or Magazine subscriptions 



Ways to stay in touch

We're always here to help, round the clock and whenever you need us most

 Local branch

If you've moved to a new area, learn about what you can do in your local branch or local Post Office.  

Bank from home          

Bank wherever, whenever with the NatWest app or from the comfort of your home with Online Banking. Criteria apply. 


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