Go to 'Register for Online Banking' and start by letting us know if you are a Personal, Business or Credit card customer. Enter your personal and account details. If you don't have your debit card details, just leave this blank and tap 'Next'
We’ll then show you your unique customer number. It's used for logging into Online Banking, registering for the app and for ID when you call us
For security, we will send you a one time passcode to the mobile number we hold on file to verify your details. If your mobile number is incorrect, missing or you don't receive a code, you can request for it to be sent by post.
After you enter and verify your activation code, the final step is to choose your memorable PIN and password which you will use to log in. We will never ask you for your full PIN or password after this point.
After you choose your PIN and password you can now log in to Online Banking.
Stuck for what to do now?
Order a Card Reader - which you will need for extra security when making payments
Download our mobile app - which you can get for phones and tablets*
Bookmark the Video Hub - which will help you learn to use Online Banking
*App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
We use a video communications company called Zoom to provide safe and secure video calls. If you're joining on your phone or tablet, you’ll need to download the Zoom app to take part in our Digital Lessons.
Do even more with the app
Our app is just like having the bank in your pocket and is very similar to Online Banking, except it's got some features that Online Banking doesn't have.