Step 1
Pay Your Contacts
Open the NatWest app and click on ‘Payments’ at the bottom of the screen, make sure the preferred account is set to the account you want to send the payment from. Select ‘Move money’ then click on 'Pay Your Contacts'.
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Pay Your Contacts
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Paym is coming to an end
From 4th February 2023, the Paym service won't be available on the app and you’ll be unable to make or receive Paym payments.
Don’t worry. You will still be able to make and receive payments using an account number and sort code or by mobile number if registered with Pay Your Contacts.
The Paym service will be closed permanently by all banks on 7th March 2023.
What is Pay Your Contacts?
Receive and send money to someone else through our app by using their phone number.
No need to find out their sort code and account number and they don’t even need to bank with NatWest.
There's two ways you can use this feature successfully which are detailed below.
Available on eligible current accounts
You must have available funds to send from your account (including any overdraft facility).
There is a maximum of 20 payments totalling £250 per day. You must be aged 16+.
Step 2
Pay Your Contacts
Enter the recipients mobile number, if they're registered then continue to enter payment information.
If the person you're paying isn't registered for Pay Your Contacts continue to Step 4.
Step 3
Pay Your Contacts
Confirm you're happy with the payment and proceed to payment completion screen.
If the person you're paying isn't registered for Pay Your Contacts continue to Step 4.
Step 4
Pay Your Contacts by Link
If the person you're paying isn't registered for Pay Your Contacts you can still send them a one-time payment link. The screen above will appear and give you the option of a payment link.
Step 5
Pay Your Contacts by Link
Enter the payee name, reference and amount you wish to pay and proceed by tapping 'Continue'. You'll confirm security checks before completing payment in Step 6.
Step 6
Pay Your Contacts by Link
Finally, confirm the details are correct and click 'Generate payment link' which will then allow you to 'Share your payment link' via messaging channels.
Stay in control of your money
Keep track of any links you have sent through the 'Payments sent as a link' menu - you can cancel links here if you want to.
You will find this menu by:
- Clicking on Payments at the bottom of the screen
- Click on Payment Settings
- Tap on 'Payments sent as a link'
- Select the link you want
- Check status and cancel if you need to
How to register for Pay Your Contacts
You only need to register for Pay Your Contacts to receive funds directly to your bank account linked to your mobile number.
Make sure to have your mobile phone handy for this part.
- 01
Open your NatWest app, tap on the 'My Profile' icon at the top right of your screen.
- 02
Tap on 'Pay Your Contacts'.
- 03
Tap on 'Start'.
- 04
Select the account you want to link Pay Your Contacts to. This will be the account money will be sent to if someone pays you using Pay Your Contacts.
- 05
Tap ‘Confirm’.
You're now ready to receive Pay Your Contacts payments directly to your bank account linked to your mobile number.
Other payment options
We have a number of payment methods, tools and features to suit your needs so if this isn't what you're looking for right now then please click on the link below to learn more about other payment options which might be just what you need.