Accessibility support hub

• Power assisted doors.
• Ramps and handrails, where local authorities allow.
• Hearing induction loop systems.
• Clear directional signage.
• Colour and textural contrasts on our flooring to help with navigation.

Most of our ATMs have the below features. But, a small number of our older machines have slightly different accessibility features.

• Where possible, our cash withdrawal machines are at a height suitable for wheelchair access.
  • When multiple ATMs are available outside of branches, at least one will be at wheelchair height.
• Consistent location: receipt and card slots; number pad; headphone jack; and cash dispenser always located to the right of the touchscreen:
  • Card slot is at the centre of this section.
  • Receipt slot is above the card slot.
  • Number pad is below the card slot.
  • Headphone jack is below the number pad.
  • Cash dispenser is below the headphone jack.
• Audio mode: you can use our cash machine with a headset or earphones.
  • The 3.5mm headphone jack is located below the braille label at the bottom of the number pad.
  • All on-screen options will be read out loud via audio.
  • The screen goes blank to maintain privacy in audio mode.
• Number pad: the number 5 always has a raised dot to help you locate the other numbers.
  • A depression in the middle of each key, making it easier to press.
  • Audible tone prompts after each key is pressed.
• Touchscreen: is high-contrast, making it easier to see in direct sun or harsh lighting.

• Consistent location: receipt and card slots; number pad; cash deposit slot; and cash dispenser always located in the same spots:
  • Card slot is at the centre of the righthand section.
  • Receipt slot is above the card slot.
  • Cash deposit slot is under the bottom left of the screen.
  • Cash dispenser is to the right of the cash deposit slot.
  • Number pad is below both cash slots, in the centre.
• Number pad: the number 5 always has a raised dot to help you locate the other numbers.
  • A depression in the middle of each key, making it easier to press.
  • Audible tone prompts after each key is pressed.
• Screen's buttons: the screen has buttons to the left and right of it, making it easier to locate them.
• Staff available to help: please ask a staff member if you need to be guided through the on-screen options.
  • This replaces the need for audio mode to give you better privacy.