Yes – your data is encrypted and stored securely in the UK. To keep your account safe, you’ll need to use your email address and the unique code we send to your mobile phone every time you want to log in. We are committed to ensuring that your information is secure with us and with the third parties who act on our behalf.
Upon notification of your death the bank will pause access to your account, including access for those who you've shared your plan with. Your executor can request access to you plan by emailing support@mailplanahead.natwest.com. We will keep your account for 12 months following notification of your death. Once your account is deleted we will retain a copy of your records for 30 days in compliance with GDPR and our privacy policy.
If you choose to close the NatWest account you registered with Plan Ahead and no longer hold any accounts with NatWest, we will close your Plan Ahead account. We will give you 30 days notice before closing your Plan Ahead account to allow you to download and save any documents you have stored on Plan Ahead. Once your account is deleted we will retain a copy of your records for 30 days in compliance with GDPR and our privacy policy.
If you choose to delete your NatWest Plan Ahead account we will retain a copy of your records for 30 days in compliance with GDPR and our privacy policy.
GDPR is the General Data Protection Regulation that came in effect in May 2018. GDPR, together with the new UK Data Protection Act 2018, forms part of the data protection regulatory regime in the UK. The personal data you provide to us will be governed by this regulatory regime.
Personal data is the information relating to natural persons who can be directly or indirectly identified or identifiable. In our context, some examples of personal data include your name, mobile number, email address and bank account details.
For a copy of your Plan Ahead data, you can access and download any data you have input to Plan Ahead directly from the Documents section of the website and downloading the documents containing your notes on each journey. To request any other customer data from NatWest such as name, address, etc. please visit https://supportcentre.natwest.com/?q=SAR(opens in a new window) and refer to the Bank’s process for a Subject Access Request (SAR).
You can find a copy of the Privacy Policy in the following places:
To mange your email preference for Plan Ahead, please follow these steps:
We're sorry you need to complain. Please go to the NatWest support centre to raise your complaint https://personal.natwest.com/personal/support-centre/how-to-complain/complaints-here-to-help.html(opens in a new window)
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