Help for businesses

What to do if your business suffers a bereavement

Getting the right help

If you’ve lost someone in your business, we’re here to make the banking side of things as simple as possible through practical help and support.

It’s normal to feel uncertainty when responding to a bereavement in your business.

Once you’ve notified us of a bereavement, our team will get in touch by phone or email to help you with the next steps. Please note, the call will come from a withheld number.

Guidance for businesses

Select your entity type to view specific guidance for your business. If you’re not sure what to choose, start a chat with us.

Tell us about a bereavement

Are you the Executor or Next of Kin?

If you are the Executor or Next of Kin the quickest way to notify us is through our online ‘Click & Notify’ service.

If you’ve already notified us regarding the deceased person’s Personal accounts, you don’t need to do it again for their business. Our team will already know and get in touch with you.

Not the Executor or Next of Kin; or you’re a Solicitor?

To notify us of a bereavement if you’re not the Executor or Next of Kin, or you’re a Solicitor, you can:

  • Start a webchat using the link below
  • Call us on 0800 161 5903/ +44 1204 684 658 (outside the UK)  
  • Contact your Relationship Manager directly
  • Visit us in a Branch
  • Send us a letter including your business name, sort code and account number, the deceased person’s name, and your name and contact number. Post it to:

Bereavement Services,

PO Box 5612,


M61 0WN

What we may ask for:

Depending on your business type, we may need some extra information to update our records. This could include: 

  • Death Certificate – an original or certified copy 
  • Copy of the Will (Sole traders and Partnerships only)
  • Proof of your identify 
  • Grant of Representation / Probate or Confirmation for Scotland 

Our specialist team will explain what's needed for your situation.

Common questions

Is there something else we can help you with?