You asked me to choose a contact number to send the One Time Passcode, where did you get the numbers from?

These are the contact details we hold against your account. If they are not correct you can update them via Online Banking using a card-reader or call us.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.