Power of Attorney

Step 1: Complete the eForm

• Fill in the application to Add a Power of Attorney to an account eForm.
• Upload the required documents within the form. The eForm will guide you through what is needed.
• See the ‘Documents we may need’ section about what to include.

If your upload fails

• Refresh the page and try again.
• Ensure your file is in PDF, PNG, JPG, or JPEG format.
• Check that the file is properly saved in one of these formats (not just renamed).

Step 2: Confirm your identity 

After we check your eForm and POA document, we'll send you an email or text from our trusted security partner, Mitek.

Use the link in the Mitek email or text to upload your ID. 

It will guide you to:

• take a selfie, 
• upload photo ID,
• upload proof of address (if needed).

Sometimes we need to make extra checks. 

If extra checks are needed, we’ll tell you and ask you to visit a branch.

• Valid passport
• Full UK driving licence
• EU/EEA driving licence
• EU/EEA national identity card
• UK provisional driving licence

If you are a non‑UK or non‑EU national living in the UK, you can also use a non‑UK/EU passport as proof of identity.
To use this, you must provide a valid eVisa Share Code.

Your passport must:

• in date
• match the details in your application.

For more information, or to get eVisa Share Code, please visit gov.uk.

If you don't have any of the above, please visit a branch to complete your application, as this can't be done online.

• Full UK driving licence, if not being used for proof of identity.
• UK provisional driving licence, if not being used for proof of identity.
• Bank statement, if using a NatWest Group statement, it must be different from the brand you're applying for, and dated within last 6 months.
• Credit Union statement dated within last 6 months.
• Mortgage statement/Solicitor mortgage correspondence (dated within last 12 months).
• HMRC letter (notice of tax code or national insurance confirmation letter).
• Benefit agency documents (dated within last 12 months).
• Utility bill (dated within last 6 months).
• Council tax bill (dated within last 12 months).

See more details on proof  of identification and proof of address on our Caring for someone vulnerable page.

• Bank statement (if using a NatWest group statement, must be from a different brand you're applying for - dated within the last 6 months).
• Utility bill (dated within last 6 months).
• Mortgage statement (dated within the last 12 months).
• Credit Union statement (dated within last 6 months).

We cannot accept:

• mobile phone or mobile internet bills
• TV licence.

ID and address checks vary by country. In some cases, we may limit which types of ID and address documents are accepted.

Your POA document (only if you didn’t give us an LPA code).

Photo of all attorneys' signatures if they:

• act together (jointly), or
• require a cheque book.

Proof of lack of mental capacity

If the POA says the attorney can act only if the donor loses mental capacity, we need proof:

• this can be a statement signed by the attorney
• if the POA document asks for a specific type of proof, like a certificate from a doctor, we will need that exact type of proof.

Signed letter from the other joint account holder

If you’re being added to a joint account, we need a signed letter from the other person on the account.

• The letter must confirm they agree for you to be added as an attorney.

You don’t need this if:

• you are the other joint account holder, or
• you already have Power of Attorney for both account holders.

Letter from solicitor firm/council

If you're acting in a professional capacity, we require a letter from you.

The letter must:

• be on the firm/council’s headed paper
• confirm you are representing the donor
• confirm that you, the attorney, are authorised to act
• include your name, job title, business name, address, phone number and email
• be signed and dated by you.

Consent to share your documents with our translation partner, Language Line

• Include written consent if your documents are not in English.

Important information for people living abroad 

• Each copy must be certified by a bank or solicitor in the country you are living in.
• Each document must show the certifier’s name, job title, address, phone number, and email.
• POA documents must follow UK law. Include all parts of the document, including certificates.

File rules

• Files must be 10 MB or less.
• Save documents as PDF, PNG, JPG or JPEG.

• No appointment needed.
• The account holder (donor) does not need to come with you.
• The branch can register your POA as long as you bring the right documents.

• The original POA document registered with the Office of Public Guardian or your LPA code.
• Proof of identity.
• Proof of address.

 

Other documents you may need to give us:

Proof of lack of mental capacity

If the POA says the attorney can act only if the donor loses mental capacity, we need proof:

• this can be a statement signed by the attorney
• if the POA document asks for a specific type of proof, like a certificate from a doctor, we will need that exact type of proof.

 

Signed letter from the other joint account holder
If you’re being added to a joint account, we need a signed letter from the other person on the account.

• The letter must confirm they agree for you to be added as an attorney.

You don’t need this if:

• you are the other joint account holder, or
• you already have Power of Attorney for both account holders.

 

Letter from solicitor firm/council
If you're acting in a professional capacity, we'll require a letter from you.

The letter must:

• be on the firm/council’s headed paper
• confirm you are representing the donor
• confirm that you, the attorney, are authorised to act
• include your name, job title, business name, address, phone number and email
• be signed and dated by you.

 

Consent to share your documents with our translation partner, Language Line

• Provide written consent if your documents are not in English.

• Valid passport
• Full UK driving licence
• UK provisional driving licence
• Military ID card
• EU/EEA national ID card
• EU/EEA driving licence
• eVisa

 

If you don’t have any of the documents listed above, we can accept these instead

• Benefits letter from the Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit.

The letter:

• must be dated within the last 12 months and show the benefit is still valid
• must be dated within the last 3 months if it doesn’t confirm ongoing benefit
• can only be used if not already used as proof of address.

• NI electoral office ID Card
• OAP / Concessionary travel pass (only accepted with certain address documents)
• HMRC letter: notice of tax coding for previous or current tax year, or national insurance confirmation letter.

• Bank statement (if using a NatWest Group statement, must be different from brand you're applying for -dated within last 6 months).
• Council tax bill (dated within last 12 months).
• Utility bill/statement (dated within last 6 months).
• Mortgage statement/Solicitor mortgage correspondence (dated within last 12 months).
• Local council/ Housing authority tenancy agreement.
• Credit Union statement (dated within last 6 months).
• Full UK driving licence (if not being used for proof of identity).
• UK provisional driving licence (if not being used for proof of identity).
• HMRC letter (notice of tax code or national insurance confirmation letter).

 

If you don’t have any of the documents listed above, we can accept a benefits letter from the Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit.

The letter:

• must be dated within the last 12 months and show that the benefit is still valid
• must be dated within the last 3 months if it doesn’t confirm ongoing benefit
• can only be used if it is not already being used as proof of identity.

See more details on proof  of identification and proof of address on our Caring for someone vulnerable page.

Use our Branch locator to find your nearest branch.