Receiving a life-changing diagnosis can be a scary and stressful time. Our Customer Support Specialist team are here to make banking changes and financial decisions easier
Get in touch if your life is changing due to any these health conditions and/or life events:
Everyone is unique, so we tailor our support to your needs. Your Customer Support Specialist will work with you (or your family) to understand how they can help.
Here’s how the team have helped some customers:
What happens after you disclose your diagnosis?
All conversations with our Customer Support Specialists are confidential and it’s up to you what they do - they’ll never do anything without your consent.
Complete the form linked below to send your request directly to the Customer Support Specialist team.
They'll give you a ring to chat about your needs.
We understand that some may not be able to reach out directly. If you’re a family member or a trusted person, please contact us.
We can assess things and determine what help is needed.
Completing the online form above is the quickest way to get in touch with the Customer Support Specialist team. If you’re not comfortable doing that, then please get in touch via branch or telephone.
Find your nearest NatWest branch, where you can speak to a member of our team. They’ll be able to refer you to the Customer Support Specialist team.
Contact our Customer Support Centre who will refer you to the Customer Support Specialist team.
Phone: 03457 888 444 (or +44 3457 888 444 from overseas).
Relay UK: 18001 03457 888 444.
Banking My Way is a free service that allows you to record information about the support you need to make banking easier.
You can do this in the mobile app, via Online Banking, or by contacting a member of the team.
We've got tools and services to support you in different ways.
Visit the accessibility hub to find help for cognitive, physical, and sensory conditions.
We've partnered with the National Support Network to give our customers access to trusted UK helplines and charities that help with money and daily life.
You might be entitled to certain benefits due to your life-changing diagnosis.
Our calculator can tell you what you may be entitled to and what your next steps are.
A Power of Attorney lets someone make decisions for a person who can't do it themselves anymore.
Find out more about how this person can manage banking and finances.
Making a will is the only sensible way to ensure that your money and assets are shared out according to your wishes.
