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Make a complaint online

Please use this form if you have an account with NatWest and would like to tell us about a new complaint. We may need some more details and if so we will do everything that we can to call you at the time that is most convenient

Our teams are available 24 hours a day so if you want to discuss your issue with us right now, please call us

Please note, we are unable to deal with queries about transactions you do not recognise through this online form. Please contact us on the appropriate number above.

Your details:

Contact Information

To resolve your issue as quickly as possible we may need to contact you for more information. Please ensure that you provide up-to-date details

Please note, our calls may appear as ‘private’, ‘unknown’ or ‘withheld’ on certain handsets

Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.

What is your complaint about?

Please let us know what you would like us to do to put things right *


Please note that RBSG will never contact you, or ask anyone to do so on our behalf, with a request to disclose your Security Details in full. If you receive any such request from anyone (even if they are using our name and logo and appear to be genuine) this it is likely to be fraudulent and you must not supply your security details to them in any circumstances. You should report any such requests to us immediately.


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Making a complaint

What happens next?
To find out what happens after we receive your complaint download this guide to our complaints procedure.

Download an application form

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