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Make a complaint online


We're sorry you feel the need to complain. We would like to put things right for you as quickly as possible so please complete the online form below.

This form will be passed directly to our Complaints Team who will investigate your issue and try to put things right.

If you want to enquire/provide further information for an existing complaint please use this form

If you have a general question, not relating to a complaint, please complete this form instead.


Contact Information

We'll need to contact you for further information so that we can resolve your complaint as quickly as possible. Please provide up-to-date contact information below.

Please note, our calls may appear as ‘private’, ‘unknown’ or ‘withheld’ on certain handsets

What is your complaint about?

Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.

Don't worry if you're unsure of which one to choose – your complaint will always get to the right team



Tell us what happened and what the impact has been*


Tell us what your ideal outcome would be*

We will be in contact with you within 5 working days of your complaint being registered with us.

Important

Please note that RBSG will never contact you, or ask anyone to do so on our behalf, with a request to disclose your Security Details in full. If you receive any such request from anyone (even if they are using our name and logo and appear to be genuine) this it is likely to be fraudulent and you must not supply your security details to them in any circumstances. You should report any such requests to us immediately.

What information do we need and why

To help us investigate and resolve your complaint, please provide the following:

  • Your name, Date of Birth and address
  • Your account details and what it relates to
  • When your issue occurred
  • A description of your complaint
  • How you have been affected by this
  • A contact number and email address








Why we need this information:

  • This will help us understand your issue and what has gone wrong to make sure we can get your complaint to the right person to fully investigate and fix your issues, putting you back in the position you were in before the complaint
  • Your contact details will help us to get a hold of you if we need to discuss your complain or require further information

(Please note - our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets)





We're here to help

To see an instructional video of how to complete this formclick here


Making a complaint

What happens next?
To find out what happens after we receive your complaint download this guide to our complaints procedure.


Download an application form

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