If you're unhappy with something you've paid for, use our form to raise a dispute. We'll take a closer look and see if we can get your money back.

Dispute a payment

Before you start your claim

Check with the retailer first

The quickest and easiest way to get your money back is to talk to the retailer. Only use this form as a last resort if they haven't refunded or attempted to refund you within 14 days.

Check when you made the payment

We can investigate payments made within the last 4 months. In some circumstances, we may also be able to look into payments made before this.

One claim at a time

The info we need differs depending on the circumstance. You need to complete separate dispute claim forms for: different types of disputes, disputes with different retailers, claims on different debit cards connected to your account.

Get started with your claim

To get started with your dispute claim, select 'Raise a dispute' below.

What to expect once you submit a claim

Once you submit this form, we'll get to work and investigate your claim. If we can, we'll refund your amount.

Every claim is different

This means the time it takes to resolve this for you can vary. However, once you submit your form, we'll email you with an update within 5 working days.

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We might ask you for documents

For example, these could be invoices or receipts. We'll let you know if we need anything when we email you. The more info you give in this form, the quicker we can try to resolve this for you.

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An important side note

The retailer has the right to challenge your dispute. We can reverse the refund if they give us a valid reason.

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