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Security Centre

Learn how to avoid fraud and scams and see how we protect you.

Help to avoid scams

Get tips to keep your money secure and learn about the different ways criminals could try to trick you.

From holiday scams to romance scams, stay one step ahead with our simple fraud and scam guides.

How we’re protecting you

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To see more ways we protect you, visit our 'How we protect you' guide.

My Security Profile

A simple tool in our app that shows your security score. Along with personalised actions you can take to keep your money more secure.

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NatWest banking app

Protect yourself from fraud and scams with the NatWest banking app. Add extra account security and settings controls to help stay secure.

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Our codes to protect you

If you think you've been the victim of a scam or fraud, we can help you. 

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Strong customer authentication

Securely register your face and voice in our app, to help stop fraudsters accessing your money.

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Report a fraud or scam

Report fraud or scams to us

  • Report it to us quickly if you think you're a victim of a fraud or scam.
  • Scams are when you’ve paid a person or company money because you thought they were genuine. Scams can be very convincing and anyone can get caught out.
  • Fraud is when money goes out of your account that you didn’t know about.
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Help from Victim Support

  • Victim Support is an independent charity offering a free confidential service.
  • They have a team of dedicated caseworkers that are experienced in helping victims of financial crime to cope, recover and move beyond crime. 
  • If you would like to speak to somebody about your situation, you can request a callback from Victim Support by completing the NatWest Victim Support Referral form.

Download here (PDF, 1MB).

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Take Five to Stop Fraud

Led by UK Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Criminals want your money and they are experts at getting it.

They will go to great lengths to impersonate people, organisations and the police, using calls, emails, texts and social media to manipulate you.

Even the savviest person can be tricked into revealing security details or sending them money.

Take a moment to stop and think: it could protect you and your money.

Reporting a security vulnerability

Our fundamental purpose is to keep our customers safe and secure and that’s why we take the security of our systems seriously. Please tell us if you think there's a vulnerability.