Frequently asked questions

A lower limit can help you borrow only what’s sustainable. We want to ensure you have a limit that helps avoid additional interest on your overdraft. Rest assured, we won't lower your limit below your current balance or an average that's been used over the last 6 months on that particular account.  

We're committed to helping customers with their financial wellbeing. We're reducing your overdraft to a more suitable limit reflecting your current circumstances. The reduction is based on how much you use your overdraft  and your account activity.

Credit scores are built using many credit behaviours and are very personal to each individual and their credit profile.

You should always make sure you manage your account within its limit to protect your credit score.

For more information on credit scores please visit the Credit scoring guide.