Overlay
Mortgages

Manage a missed payment

Get back on track with your mortgage payments

Let's find the best payment option for you. Please continue, to answer a few questions.

Do you have funds available to make the missed payment now?

Here's what to do

The simplest and quickest ways to pay are using the mobile app or Online banking. 

For mobile:

  • Select your mortgage account
  • Tap 'Manage a missed payment'

Online:

  • Select 'Manage Your Mortgage'
  • Scroll down to 'Make a missed payment'

Select for more details on how to register and use mobile and Online banking.

Are you able to make the missed payment before your next payment date?

Here's what to do next

Tell us when you plan to make this payment so that one of our team can note this on your account. This will stop us contacting you unnecessarily.

Here's how to do this:

  • Select the 'Need help?' button to the right of this page.
  • Type in the keywords 'Mortgage505' once you're connected to Cora, our digital assistant.
  • Cora will ask you for your planned payment date and then connect you to a colleague.

Our team are available to chat between Monday to Friday: 9am-5pm. Visiting this page outside those hours? Please come back when our team are available to help you.

Would you like to get support from our specialist team?
Get free support if you need help keeping up with your mortgage payments.

Here's what to do now

Our Financial Health and Support team is here to help - we just need a bit more info.

Please answer a few questions using our income and expenses tool, to help us understand your money situation.

It should take around 20 minutes, and once you're done you'll find options to chat or phone us so we can help you get back on track.

Here's what you can do

You're entitled to free, independent and confidential debt advice from PayPlan, our third-party partner.

PayPlan offer help and advice in a way that works for you. They'll recommend the best solution to get you back on track.

You can access their support online or over the phone 8am-8pm Mon to Fri and 9am-3pm on Saturdays.