On this page
Overlay
Select below:
Stop a cheque
You can do this in Online Banking, Bankline or mobile app.
- In the app, select the account that the cheque is debiting from.
- Tap 'Cheques and stationery'. then 'Stop cheque'
Or, log in to Online Banking and click 'Chat to Cora'. Cora, our digital assistant, will take the details and stop cheques for you there. We’ll process requests received on a weekend or bank holiday on the next working day.
Find out how to do this in Bankline see How do I stop a cheque through Account Servicing?
Manage standing orders
You can create, amend and cancel standing orders in Online Banking or the mobile app.
- Log in to Online Banking, go to ‘Payments and transfers’ then ‘Manage Standing Orders’.
- When using the app, choose the correct account and then select ‘Standing Orders’.
If you're registered with Bankline
Please log in to Bankline. Then go to the ‘Payments’ top menu, select 'Standing orders' and click ‘Set up or change a standing order.’
If you don’t have Bankline, Online Banking or the mobile app
Online Banking or the mobile app are the quickest and most secure way to set up, cancel or amend a standing order. You can register for Online Banking using Set up Online Banking.
If your account is not registered to use Bankline, Online Banking, or Mobile Banking you can Contact Us and we’ll help you with your request.
If your account is held in the Channel Islands, Isle of Man or Gibraltar
Visit our NatWest International Contact Page and get in touch with us to request a new standing order.
View payments and send money
To view recent payments and your account balance, log in to Online Banking. You’ll find your balance and available balances on the ‘Account Summary’ page.
You can also view your balances and recent payments on our Mobile app.
You can log into Bankline to view payments, transactions and balances, Please see our Balances & Statements FAQ’ library.
How to make a transfer between your accounts
- Select the 'Payments' icon from the home screen and make sure you have selected the account you want to make the transfer from
- Select the account that you want to transfer to, and the amount. You can add a reference if you want to
- Choose the date you want to send the money on, now or in the future, then select 'Make transfer'
- Payment limits may apply
Order account statements
Log in to Online Banking, go to ‘Statements & transactions’ then ‘Statements’.
Not got Online Banking? You can sign up here. You'll need your account number and sort code.
You can view and export statements in Bankline, and also manage your statement paperless preferences.
Here are some articles that may help you:
To change your statement preferences:
You can choose to receive your statements paperless, ready to download in Online Banking and Mobile Banking, by managing your paperless preferences.
In Online Banking, go to 'Paperless settings' at the top menu.
In the Mobile Banking app, tap on your profile icon and select 'Paperless settings'.
For each of your accounts you'll be able to select if you want to receive it by post or online. Save the changes when you've finished your selection. You can change this at any time.
Cancel a direct debit
You can do this in Online Banking, mobile app or Bankline.
Online Banking:
Once logged in, got to 'Payments & Transfers". From the 'Direct debits' section, select 'Manage direct debits'. If you need any help, click the support button there.
In the mobile app:
From the app, choose the account with the direct debit you want to cancel, then select 'direct debits'.
In Bankline:
Find out how to do this in Bankline here How do I cancel a Direct Debit?
If you don’t have Online Banking:
You can cancel a Direct Debit using the digital form below.
The form will ask you for the email addresses of the people with signing permissions on the account.
We’ll then email your signatories and ask them to authorise the request.
Update payment limits
Online Banking, Mobile App and Bankline
You can now update your daily payment limits in the mobile app or Online banking. The maximum limit is £50,000.00 per account for Business customers across Online, Mobile & Open Banking. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.
- To change your ‘Payment limits’ using the NatWest app, tap on the ‘Payments’ icon at the bottom of the screen, select ‘Payment settings’ then ‘Payment controls’ and then ‘Payment limits’
In Online Banking, select ‘Payments and Transfers’ from the top menu, then on the Payments and Transfers page, select ‘Manage payment limits’ - Select the limit you wish to amend.
- Select the amount you wish your limit to be set to, this can only be changed in increments of £500.00
- Select ‘Next’ to navigate to the next page.
- If decreasing your limit, please confirm the change and your limit will take effect immediately.
- If you wish to increase your limit, please follow the on screen instructions for support. On mobile app, you will need to use biometric approval to complete the limit change.
In Online Banking, you will need to provide authentication via Multi Factor Authentication or your card and card reader, depending on what you have set up.
There are various payment limits you can set for Bankline, take a look at How do I set or change a payment limit for my organisation? to find out more.
Telephone
Payments via telephone banking are limited to £10,000.00.
Releasing bank security on a loan
Do you have business lending with us that’s secured by an asset or other form of security?
If you want to release this asset from the loan you can contact our team on 0345 711 4477
From outside the UK +44 870 511 4477
For Relay UK 18001 0345 711 4477
You'll need:
- Your Business Loan Account number and sort code.
- Full Property address to be released, including the Title number and date charge registered, if known. Please note if the property is in Scotland, you must use a solicitor and provide their details.
- Type of security to be released e.g., property, guarantee or life policy.
- Your contact information
Without all this, we'll be unable to process the request.
Unless the loan is fully repaid, any requests to release security will need to be reviewed and approved and will be subject to credit approval.
Is the release for a Limited Company?
Check if the property legal charge is outstanding at Companies House or at the Land Registry before contacting us.
If it's outstanding at Companies House, it's the responsibility of the Legal Estate Owner to arrange for the completion and filing of the appropriate forms there. Check the Land Registry records.
Are you a Solicitor acting on behalf of a customer?
We can only accept written requests, as we need the customer's written consent. You can send the request to:
NatWest Business Banking
PO Box 16204
Birmingham
B2 2WP
You'll need to provide:
- Customer name and full address, including the post code and the customer's date of birth.
- Business name and Business Loan Account number and sort code.
- Full Property address to be released, along with Title number and date charge registered.
- Type of security to be released.
- Customer's written consent.
- Your contact information.
Change your business/statement address
The quickest way to change your business address, statement address, or both is through the mobile app, Online Banking or Bankline.
In the mobile app:
- Log in to the mobile app.
- Click-on your profile.
- Select ‘Manage your business details’.
- Then select ‘Address details’ and choose the address details you want to update.
To make changes in the app, you'll need to be registered for Biometric approval.
In Online Banking:
- Log in to Online Banking.
- Click on 'Chat to Cora’ in the bottom right.
- Type ‘change my business address’ in the chat window. Cora will take the details and process your request.
If you need any help in registering for either the mobile app or Online Banking just click on ‘Chat to Cora’.
In Bankline:
Follow these steps to learn How do I change my business address? in Bankline.
If you don’t use the mobile app or Online Banking:
Please get in contact with us to make the change.
Change your business name
The quickest way to update your business name is through the mobile app or Online Banking.
In the mobile app:
- Log in to the mobile app.
- Tap ‘Help’ on the bottom of the screen, then ‘Chat to Cora’.
- Type ‘change business name’, in the chat window. Cora will take the details and process your request.
In Online Banking:
- Log in to Online Banking.
- Click on ‘Chat to Cora’.
- Type ‘change business name’, in the chat window. Cora will take the details and process your request.
If you need any help in registering for either the mobile app or Online Banking just click on ‘Chat to Cora’.
If you don’t use the mobile app or Online Banking:
You can update your business name using our digital change business name form.
Change your primary contact
The quickest way to change your primary contact is through the mobile app or Online Banking.
In the mobile app:
- Log in to the mobile app.
- Tap ‘Help’ on the bottom of the screen, then ‘Chat to Cora’.
- Type ‘change primary contact’, in the chat window. Cora will take the details and process your request.
In Online Banking:
- Log in to Online Banking.
- Click on 'Chat to Cora’.
- Type ‘change primary contact’, in the chat window. Cora will take the details and process your request.
If you need any help in registering for either the mobile app or Online Banking just click on ‘Chat to Cora’.
If you don't use the mobile app or Online Banking:
You can update your primary contact using our digital, change primary contact form.
Change your business contact details
The quickest way to update your business email address and phone number is through the mobile app or Online Banking.
In the mobile app:
- Log in to the mobile app
- Click on your profile.
- Select 'Manage your business details'.
- Then select 'Your business contact details' and choose the contact details you want to update.
To make changes in the App, you’ll need to be registered for Biometric approval.
In Online Banking:
- Log in to Online Banking.
- Go to ‘Your details’ in the top menu.
- Select the ‘Business’ tab.
- From there, go to ‘Manage business details’ to get your details updated.
To make changes in Online Banking, you'll need to be registered for Biometric approval or have your card reader to hand.
If individuals email addresses and phone numbers have changed, remember to update these at user level in Bankline, Please see How do I update a Bankline user's email address? Or How do I update a telephone number on Bankline?
If you need any help in registering for either the mobile app or Online Banking just click on ‘Chat to Cora’.
Manage signatories
Change your signatories
If you need to add, view or remove signatories on your account, you can do this on the mobile app.
Your business will need to be either:
- A sole trader
- A limited company
- A UK Company Limited by Guarantee
If your account is held in the Channel Islands, Isle of Man or Gibraltar please visit our NatWest International Contact Page and get in touch with us to request to, change or remove signatories on your account.
Whilst you aren’t able to update signatories directly in Bankline you can do this via a form. Please see How do I manage the signatories on my account?
Order a cheque or paying-in book
You can order cheque books and paying in books by using this form:
Cheque and paying-in book order form.
Once you’ve placed your first order via the form, you log in to Online Banking or the mobile app. Then Cora, our digital assistant, can also place the order for you.
The quickest way to order up to 3 cheque books and paying in books is through Bankline, take a look at how to do this here How do I order cheque books and paying in books through Account Servicing?
Click ‘Help’, then ‘Chat to Cora’ and ask Cora to ‘order cheque book’.
Apply for or manage an overdraft
The easiest way to apply for an overdraft is to log in to Online Banking, click the ‘Business’ tab and click ‘Overdrafts’ under ‘Our products’ on the right.
If you prefer, you can complete our online application form.
For more information, and to apply, visit our Business Overdrafts page.
Increase or decrease an existing overdraft
Our new online application form is the fastest way to apply for a limit increase to your existing business overdraft.
Security may be required. Product fees may apply. Over 18s only. Subject to status, business use only.
Certificate of interest
You can order these in Online Banking, the mobile app or Bankline.
Online Banking:
Log in and go to the 'Statements & transactions' menu. Under 'Your statements' select 'Certificates of Interest'.
Mobile app:
From the app, choose the account you want and select ‘Certificate of Interest’.
In Bankline:
Follow these steps to do this in Bankline How do I order a certificate of interest or balance?
If you don’t have Online Banking:
You can order a certificate of interest using our digital form below.
It will ask you for the email addresses of the people with signing permissions on the account.
We’ll then email your signatories and ask them to authorise the request.
Certificate of balance
You can order a certificate of balance in Online Banking or Bankline.
Log in and select ‘Need help’. Click ‘Chat to Cora’ and type ‘order certificate of balance’ in the chat window. Cora will take the details and process the request for you.
You can also order a certificate of balance using the form below.
To order a certificate of balance via Bankline follow these steps How do I order a certificate of interest or balance?
Open an additional account
If you have Online Banking, the mobile app or Bankline.
Our digital assistant, Cora, could open an additional account for any account type you already have. Log in to Online Banking and click ‘Chat to Cora’. If you’re in the app, tap ‘Help’, then ‘Chat to Cora’.
Type ‘open an additional account’ in the chat window and Cora will take the details and process your request.
Follow these steps to open an additional account in Bankline How do I open an additional account?
If you don't have online or mobile banking
You can download the form below to open additional accounts for businesses that you already hold accounts for.
- Download Adobe Acrobat Reader (free)
- Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
- Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’
Get support downloading the form
To send the form back to us:
- If you’re a business customer (turnover under £2m), send the completed form here
- If you’re a commercial customer (turnover over £2m), send the completed form to your dedicated service team.
Close an account
The best way to close your account depends on what kind of account it is.
Find out how to close your account
It’s also possible to close most accounts you have registered on Bankline, for more information take a look at How do I close an account through account servicing?
Completed a partial switch?
You might be missing out on 2 years’ free banking on everyday transactions. To learn more, check out our switcher page. Please note, if you have a loan with your old bank, you may not be able to complete a full switch.
Your business's projected or existing annual turnover must be below £2m.
You'll need to switch to us using the Current Account Switch Service (CASS). The switch will have to be from an eligible business bank account to a NatWest business bank account.
Switch offer is not available to customers switching a Royal Bank of Scotland or Ulster Bank business current account to NatWest.
Not currently available for Mettle accounts. Free banking means the charges for the day to day running of your account (known as your service charges) won’t apply during the free banking period. Charges for unarranged overdrafts, Bankline, international payments and any additional services are not part of the free banking offer. At the end of the free banking period, you’ll be automatically moved to the Standard Tariff.
Already started the switch process?
Your 2 years’ free banking on everyday transactions won't begin until you complete the switch process. If there are any forms you've yet to fill in, be sure to send them back when it's convenient.
If you've misplaced the form, you can find it on our switcher page.
Start a chat to manage your account
Cora our digital assistant, can help you complete your account tasks.
Whether it’s best done through Online Banking, with an online form, or a chat, we’ll get you to the right place.
Online Banking and our mobile app
Sign up for Online Banking and you’ll be free to manage your business accounts and finances 24/7.
Register for our mobile app to do your banking from your phone. Together, they’re the quickest way to get things done.
Online Banking is available to NatWest business account customers. You can add up to 50 business accounts in Online Banking. Mobile App is available on selected iOS and Android devices with a UK or international mobile number in selected countries. Biometric approval is available to eligible mobile app customers aged 16+.
Complete account tasks quickly through Online Banking
- Check your balances
- Set up, change or cancel a standing order
- Report your debit card stolen, lost or damaged
- Transfer money between accounts
- Pay a bill or make a payment*
- Manage your savings accounts
- Set up business alerts
*Payment limits apply.
Manage your credit cards
On our dedicated cards page, you’ll find helpful information on how to view and manage your cards online.
You can add new cardholders, update card details and manage your credit.