Autopay Online Plus

Your digital gateway to Bacs

What is Autopay Online Plus?

Autopay Online Plus is a cloud-based payment solution that enables you to collect Direct Debit payments and make Direct Credit payments (volume-based sterling transactions between UK bank accounts).


Autopay Online Plus is an Indirect Bacs solution. You need a sponsored Bacs Service User Number with NatWest to use this product.


Speak to our specialists to discuss your business needs

Autopay Online helpdesk support
0330 6781 051 (option 3)

SupportLine for new enquiries
0345 900 0652

More ways to get in touch

How could Autopay Online Plus help me?


You can process Bacs payments from anywhere as long as you have access to our portable Multi-Factor Authentication Key Fob or Mobile Application which you’ll use to log in and confirm payments.

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No need to log into the Bacs website for reports. Make Bacs payments and view your Bacs reports online at your convenience.

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Autopay Online Plus securely connects to Bacs using a Cloud Security Module. This keeps you secure. 

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Specialist features help protect you and your business from mistakes and fraud.

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You decide who can upload, approve and commit payments – segregating duties where needed.

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Our additional modules, Drive and Encryption, securely connect Autopay Online Plus with your accounting/payroll software, saving you time.

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Hear from the team

Learn more about how Autopay Online Plus could help your business in this interview with the team.

Illustrated smartphone displaying one of many multiple documents tucked behind its screen.

Are you a Bankline Direct customer looking to process Bacs?

We now offer Bacs payments through your existing Bankline Direct connection. 

Please speak to your Relationship Manager to learn more.

Autopay Online Plus in detail



See how Autopay Online Plus could benefit your business


Is Autopay Online Plus the right product for you?


Fees and charges


For more information please read our Autopay Online Plus Factsheet.

How it works:


Our Working Capital Sales team can be contacted on 0345 900 0652 or 18001 0345 900 0652 (Relay UK).


Our Working Capital Sales team are able to guide you through your application.


Once you sign and return the form to us, we will start working on your application.

Start using the service

We will send you some details in the post, you can then begin using Autopay Online Plus.

Get in touch

Existing Autopay Online Plus customer?

To speak to our Autopay helpdesk support, please call us on

0330 678 1051 

18001 0330 678 1051 Relay UK

Monday to Friday 9am-10:30pm (excl. public holidays)

To speak to our Bacs Specialists please call our SolutionsLine team on.

0345 900 0652

18001 0345 900 0652 Relay UK

Lines open Monday to Friday 9am-5pm (excl. public holidays)

Calls may be recorded.

You can also email us on support@autopay.natwest.com

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I would like Autopay Online Plus

To speak to our Bacs Specialists, please call our SolutionsLine on

0345 900 0652

18001 0345 900 0652 Relay UK

Monday to Friday 9am-5pm (excl. public holidays)

Calls may be recorded.

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Win a mentoring session

We’re giving women in business based in Scotland an opportunity to win a mentoring session with Jilly Isabella, founder of independent fashion brand, Dula. 

Sign up to MentorMatch to get access to expertise to help you reach the next stage in business or professional career and you can opt-in to win a one-off mentoring session with Jilly Isabella. T&C apply.

See eligibility criteria below.

Anything else we can help with?