Autopay Online

Bacs payments made easy

What is Autopay Online

Autopay Online is our new digital channel for Bacs Direct Credit payments.

Autopay Online allows you to create payment profiles and save beneficiary information, allowing you to process and authorise your payments with ease.

Ideal payables solution for when making regular payments to suppliers and payroll.

Speak to our specialists to discuss your business needs

Autopay Online helpdesk support : 0330 6781 051 (option 3)

SupportLine for new enquiries: 0345 900 0652

How could Autopay Online help me?


Make Bacs payments and view Bacs reports online.

You can do this using our Mobile App.

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Add unlimited users and tailor their access to suit your business needs.

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Make instant changes to payee details.

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Introducing Multi-factor Authentication, available through Key Fob or Mobile Application to help you keep you and your users safe online.

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Check your 'remaining limit' so you can plan and manage your finances.

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A Bacs solution without the need for Bacs Service sponsorship. This allows you to make Bacs Direct Credits without the need to apply for a Bacs Service User Number.

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Autopay Online in detail


See how Autopay Online could benefit your business


Is Autopay Online the right product for you?


Fees and charges


For more information please read our Autopay Online Factsheet

How it works:


Our SolutionsLine team can be contacted on 0345 900 0652 or 18001 0345 900 0652 (Relay UK).


The SolutionsLine team, your Relationship Manager or Support team will provide the forms.


Once you sign and return the form to us, we will start working on your application.

Start using the Service

The primary administrator will receive a Multi-Factor Authentication security token and an activation email.

Autopay Online not for you?

If you feel that Autopay Online is not right for your business, take a look at Autopay Online Plus.

Get in touch

Existing Autopay Online customer?

To speak to our Autopay helpdesk support, please call us on

0330 6781 051 (option 3)

03306781051 Relay UK

Monday to Friday 9am-10:30pm (excl. public holidays)

To speak to our Bacs Specialists please call our SolutionsLine team on

0345 900 0652

18001 0345 900 0652 Relay UK

Lines open Monday to Friday 9am-5pm (excl. public holidays)

Calls may be recorded.

You can also email us on support@autopay.natwest.com

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I would like Autopay Online

To speak to our Bacs Specialists, please call our SolutionsLine on

0345 900 0652

18001 0345 900 0652 Relay UK

Monday to Friday 9am-5pm (excl. public holidays)

Calls may be recorded.

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Anything else we can help with?