Email the Post Office
We’ve increased the number of services available at thousands of Post Office outlets across the UK.
As a NatWest customer, you can:
Pay in cash with a barcoded paying in slip or chip and PIN debit card.
Deposit cheques with a paying-in slip.
Exchange cash for coin using the Post Office Change Giving service - you must register for this service.
Withdraw cash using your debit card and PIN.
Get your balance using your debit card and PIN.
Post Office have various cut-off times and services, so do check with the Post Office you wish to use to see what they offer and what their cut-off time is for deposits, as this can impact when any deposit you make credits your account Cash paid in at a Post Office using a Visa Debit card will be added to your NatWest account immediately.
Cash paid in using a paying-in slip will be added to your NatWest account by the end of the next working day, if paid in before the Post Office cut off time. If missed, this will be two working days. Please ensure your paying-in slips include a barcode. If your paying-in slips do not contain a barcode, please contact us and we will provide you with them.
Cheques paid into the Post Office will be added to your NatWest account when we receive them from the Post Office, which is normally within two working days. Cheques will follow the normal cheque clearing cycle once we have received them. Please note, sometimes it might take a little longer for cheques to reach us from the Post Office.
You can’t mix cash and cheque payments, this will need to be two separate transactions.
Services at the Post Office are subject to the same charges as our branches.
Step by step videos to show you how to prepare your banking at the Post Office and register for Change Giving Service
Banking services at the Post Office are not run by Natwest.
If you have any problems with your Post Office banking please contact them directly.
Telephone: 0345 722 3344
Text Phone: 0345 722 335
Lines are open from: 08:15 -18:00 Mon to Fri and 08:30 - 14:00 on Saturday.
Calls may be recorded.
Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider.
Post Office Customer Care