Overlay
Help, support and live chat

Frequently asked questions

Top help questions

How do I change my business name?

You can change your business name with Cora, our digital assistant.

What are you covered for when taking out business cover?

Buildings cover is based on what it would cost to rebuild your home, not what it is valued at. Rebuild costs are usually less than purchase prices.If your home is damaged or destroyed by fire, flooding or subsidence, your building insurance will generally cover the cost of repairs.

 

What do I do if something has gone wrong with a payment that has left my Business account?

There are various ways we can help if something has gone wrong with a payment. The advice will be different depending on the payment type.

Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Online Banking.

An icon of a speech bubble

Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

An orange illustration of a tool box with a few tools in front of it
An icon of a speech bubble
An icon of a wallet with a coin and card inside

Report a fraud

It’s important that you contact us, so that we can investigate and help you as quickly as possible.

A green illustration of a mobile device next to a tablet with a contactless card symbol on display
An icon of a wallet with a coin and card inside
An icon of a debit/credit card with an exclamation mark on the bottom right side of it

Explore our ways to bank

We have a range of digital banking options whether you're banking from the office or on the go. Check out if Bankline or Online Banking works better for you.

A purple illustration of 3 cards below a magnifying glass
An icon of a debit/credit card with an exclamation mark on the bottom right side of it
Chat with Cora image

Cora is here to help you

Available 24/7

Cora can support you with a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

 

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

 

Allows you to report a lost card

Cancel your lost card and securely order a new one.

 

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.