You can use biometric approval instead of your card reader in Online Banking. Tuck your reader away somewhere safe in case you need it in future.
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Biometric approval
Keeping you safe
Information Message
Business banking is available to eligible customers who are over 18. Specific account and service eligibility criteria apply. Online Banking & Bankline are available to NatWest business account customers. Mobile App & Bankline Mobile are available on selected iOS and Android devices with a UK or international mobile number in selected countries. Fees may apply.
What is biometric approval?
You are your strongest password. Keep your accounts safe using your face or voice. Biometric approval lets you authorise your business banking actions using the mobile app instead of a card reader. It uses your front camera and microphone to recognise the things that make you unique, so we know it's you. This is an enhanced authentication method like the Card Reader, but based on who you are.
You can use it when you're updating your details, making a payment over £750 in the app, and more. Check out the highlights below.
For face biometrics, you take a photo of yourself. We encrypt this and store it securely in our database. When you use biometric approval in the app, we’ll compare your face to your photo.
For voice, you record your voice by repeating a phrase and this is stored as a sample.
Why you'll love it
Park the card reader
Manage payees
Edit payee names or references, and delete payees you don't need any more.
Open Banking payments
You can make a payment through Open Banking to new payees.
Make payments over the £750 mobile daily limit
Make and approve payments from £750 to £50k to new and existing payees. And set a daily payment limit within the mobile app. (i) The daily payment limit you set needs to be within the daily limit for Online Banking. Limits can vary depending on what kind of accounts you have (eg business or personal) and what kind of payment you’re trying to make.
Update your details
Use biometric approval to update your important details, like your business address, statement address, and personal information.
Manage standing orders
You can set up and amend standing orders using your biometrics as that extra layer of protection.
Information Message
Biometric approval is available to eligible mobile app customers aged 16+.
How to set up biometric approval
Got the app?
To register your biometric approval, you just need the app on a mobile with a forward-facing camera and a working microphone.
- On the app, tap your initials icon in the top corner to get to My Profile
- Tap Settings and then Biometric approval
- Tap Add or remove biometrics and then select either Face or Voice.
- Follow the instructions on screen to register.
If you don’t have notifications on, we’ll ask you to turn them on. This will help when you need to approve something.
Biometric approval in action
Watch how biometric approval works when you’re making a payment.
Don’t have the app?
There's no time like the present. Especially when it comes to the security of your banking. To register for the mobile app, all you need to do is download it, open it up, and follow the instructions on screen.