On this page:
Step 1
Waiting for my smartcard
Learn how to get your team ready before your smartcard arrives and get a feel for Bankline.
Step 2
Got my smartcard - log in and set up
Time to log in, do an ID check and set up your accounts and users.
Step 3
Get your team onboard and find onward support
Help your team settle in, fine tune your set-up and get the best from Bankline.
How to use the hub
- Follow the steps, and at each point we’ll provide relevant guidance and resources.
- You can stop whenever you like and pick up where you left off using the links in the steps above.
- In Step 2 you’ll be ready to log in. Have the hub open when you log in, as we’ll help you get orientated and give you advice instructions on what to do next.
- If you come across a term you don’t understand, you can find explanations in the Jargon buster. You can also search our Bankline support pages, or ask Cora.
Your personal Bankline assistant, Cora
Cora, our digital assistant, can help with your questions whenever you’re in Bankline or on our webpages. Just click the chat button on the bottom right of this page, or any Bankline page.
If there’s anything Cora can’t solve, she can connect you to a Bankline specialist (available in working hours).
Webinars
We run regular live webinars. Learn from our Bankline experts in these free online sessions.
Cora
Cora can answer your questions 24/7, and connect you to an adviser. Start a chat by clicking the ‘Chat now’ button at the bottom right of any Bankline screen.
Webchat
Our Bankline experts are online and ready to help 8am to 5pm, Monday to Friday, excluding public holidays.
Start a chat by clicking ‘Chat now’ and ask to speak to an adviser. Cora will connect you in working hours.
Telephone
Prefer to give us a call? The Bankline Helpdesk is here when you need help with complex queries. Call us on:
Lines open 8am to 5pm, Monday to Friday. Excluding public holidays.
Relay UK users can call us on 18001 0345 300 4108.
+44 345 300 4108 (outside the UK)