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Welcome to the getting started hub

Answer two quick questions and we’ll take you to the right place.

What version of Bankline did your organisation sign up for?
What type of Bankline user are you?
Useful context: Administrators set up users and manage their organisation’s profile on Bankline. Bankline users will be set up by an administrator and get their log in details from them.

Great! Welcome to Bankline

Your getting started hub is waiting for you here: 

Great! Welcome to Bankline

We’ll help you get settled in and answer your questions:

How to know if you're an administrator

Look back at the email/s we sent you. 

Did you get an email from us that included your Customer ID and User ID, as well as a separate one with an activation code? If so, you must be a new administrator. 

Did you only get an email with an activation code? If so, you’ll be a Bankline user, and your administrator will share your Customer and User ID with you separately. 

Note: It’s possible you might be an extra administrator being added to a profile that’s already been set up. If so, your administrator will have explained this to you. You can use the administrator hub to learn about the role of an administrator, but you won’t need to follow all the steps there.  

What type of user are you?

Welcome to Bankline for Communities!

Your getting started hub is waiting for you here: 

Welcome to Bankline for Communities!

Your getting started hub is waiting for you here: 

How to know if you’re an account leader

Look back at the email/s we sent you. 

Did you get an email from us that included your Customer ID and User ID, as well as a separate one with an activation code? If so, you must be a new account leader. 

Did you only get an email with an activation code? If so, you’ll be a Bankline user, and your account leader will share your Customer and User ID with you separately. 

Note: It’s possible you might be a new account leader being added to a profile that’s already been set up. If so, your account leader will have explained this to you. You can use the account leader hub to learn about your role, but you won’t need to follow all the steps there. 

Which service did you apply for?

Bankline is our digital banking service for businesses and other organisations.  

Bankline for Communities is a simpler version of Bankline, designed specifically for clubs, societies, and smaller charities.  

If you’re still not sure, consult your team, or choose either then go to the ‘Contact us’ section on the hub for more help.