Welcome to the getting started hub

Your getting started hub is waiting for you here: 

Go straight to the hub

If you’re returning, you can jump in at the step you’re up to:  

Step 1: Pre smartcard, get your team ready 

Step 2: Got my smartcard, time to log in and set up

Step 3: Get the team onboard

We’ll help you get settled in and answer your questions:

Go to the getting started hub

If you’re returning, you can jump in at the step you’re up to:  

Step 1:  Waiting for my smartcard and getting ready

Step 2: Got my smartcard, - log in and set up

Step 3: Onward support 

Look back at the email/s we sent you. 

Did you get an email from us that included your Customer ID and User ID, as well as a separate one with an activation code? If so, you must be a new administrator. 

Did you only get an email with an activation code? If so, you’ll be a Bankline user, and your administrator will share your Customer and User ID with you separately. 

Note: It’s possible you might be an extra administrator being added to a profile that’s already been set up. If so, your administrator will have explained this to you. You can use the administrator hub to learn about the role of an administrator, but you won’t need to follow all the steps there.  

Your getting started hub is waiting for you here: 

Go straight to the hub

If you’re returning, you can jump in at the step you’re up to:  

Step 1: Pre smartcard, get your team ready 

Step 2: Got my smartcard, time to log in and set up

Step 3: Get the team onboard

Your getting started hub is waiting for you here: 

Go straight to the hub

If you’re returning, feel free to jump in at the step you’re up to:  

Step 1: Pre smartcard, get your team ready 

Step 2: Got my smartcard, time to log in and set up

Step 3: Get the team onboard

Look back at the email/s we sent you. 

Did you get an email from us that included your Customer ID and User ID, as well as a separate one with an activation code? If so, you must be a new account leader. 

Did you only get an email with an activation code? If so, you’ll be a Bankline user, and your account leader will share your Customer and User ID with you separately. 

Note: It’s possible you might be a new account leader being added to a profile that’s already been set up. If so, your account leader will have explained this to you. You can use the account leader hub to learn about your role, but you won’t need to follow all the steps there.