Handcrafted support for Rowood

“Ever since I started working as a carpenter, my goal had been to run my own business and control my own destiny. Since I set up Rowood six years ago, I’ve mostly enjoyed it. I like the work – we make doors, windows and kitchens mainly – but managing clients and cash flow can be a challenge.”

“NatWest first helped me out when we moved into our new workshop: we worked with our Relationship Manager, Wendy White, to arrange a mortgage for the premises, as well as the equipment we needed to kit it out.”

“The whole process – from making the application to agreeing repayments – was completely hassle-free. Wendy really understands me and my business and whenever I need to deal with the bank, I always make sure to talk to her.

“The last two years have been very good for Rowood: people haven’t been able to get away on holiday so they have been spending more money on home improvements. 

“Last year, we even had to turn work away because we couldn’t get the extra staff to grow the business. We have also been affected by supply-chain issues, although these have mostly resolved now.

“Rising prices have created a challenge in terms of cash flow, but again NatWest have been able to help us by providing an overdraft as and when we need it. At first, we were caught short because we were pricing jobs three or four months in advance – but now we always double-check prices and our suppliers are very good at warning us about future cost increases.

“I expect the retail business to slow down a bit as we come out of the pandemic, but we have started to work with more and more builders so we have a nice mix of customers now. This should ensure we can continue to be successful in the future.”

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