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Treadmill training exercise in motion.
Case study

NoblePro: the fitness firm that’s going the distance

Stefan Van Biljon talks about the trials and triumphs of running his treadmill business in a global pandemic.

Stefan and his wife, Joanne, set up NoblePro, which develops and manufactures exercise equipment and fitness software, in 2018.

Based in Milton Keynes, NoblePro saw a surge in demand for its treadmills at the start of the Covid-19 crisis – but it also faced significant challenges as a result of the pandemic.

Stefan, who is Chief Technical and Operations Manager, describes his and Joanne’s business journey, and how we are helping NoblePro reach its potential by supporting the couple’s growth plans.

Tell us about your business growth

“We started out as a company that supplied treadmills made by other manufacturers. But our client base has typically been people who are serious about running, and they were increasingly pointing out the limitations of the machines we were renting out. The equipment was often inadequate, and our customers made the shortcomings clear to us.

“When Covid-19 hit, demand increased sharply because of lockdown and the fact that people had to stay – and exercise – at home. But we were bottlenecked by the global logistical challenges,”

Stefan Van Biljon, founder and Chief Technical and Operations Manager, NoblePro

“As a result, we decided to step in, and design and manufacture the treadmills ourselves. This was clearly a big challenge, but it was one we relished. My background is in mechanical engineering. Meanwhile, Joanne has a background in logistics and retail, so we’ve been able to lean on her expertise on that front.”

How is NatWest supporting you with your business challenge?

“When Covid-19 hit in early 2020, demand increased sharply because of lockdown and the fact that people had to stay – and exercise – at home. But we were bottlenecked by the global logistical challenges, which meant we needed more capital upfront. Before the pandemic, we might have needed a six-week lead-up from placing an order until it arrived in the UK. But this changed to between six and eight months, so we needed significantly more capital in hand to survive as well as to grow.”

Describe the role your Relationship Manager played

“Early in the pandemic, it was particularly difficult because we couldn’t get into a branch. But NatWest reached out to us and assigned us a Relationship Manager, Avishek Chakravorty. Once he came on board, the difference was like night and day: his advice and direction has been invaluable. He has also helped to signpost NoblePro to his associates – for example, Avi put us in touch with someone to help with financing our fleet expansion.

“Quite simply, if we hadn’t had that support from NatWest, we would have folded. We were probably two weeks away from securing one of the largest stock purchases the company had ever made and we didn’t have the capital. With Avi’s help, we got the finance we needed just in time.”

At what stage is your business now?

“Now our focus is on growth and expansion: we want to grow our team and expand outside of the UK – into the EU, for example. We’ll no doubt be knocking on Avi’s door at some point in the near future to get some help with that as well.”

Relationship Manager Avi says: “We were happy to support Stefan and Joanne with much-needed funds during the height of the pandemic, which ensured NoblePro continued to operate during challenging times.”

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