How do I order a new, replacement or additional card-reader?
If you have never ordered a card reader, or if your existing card reader is lost, damaged, or has no battery power, you can request a new one through Online Banking. Your replacement will usually arrive within 3–5 working days, but please allow up to 7 working days for delivery.
To order a card reader:
- Log in to Online Banking at onlinebanking.natwest.com (opens in a new window).
- From the menu, select 'Security'.
- Under 'Using a card reader', choose 'Order a card reader'.
- Follow the on-screen instructions to complete your order.
Need to make a payment or manage a standing order without a card reader?
You can use the NatWest mobile app to:
- Make payments quickly and easily.
- Manage regular payments such as standing orders.
Please note: Limits and eligibility criteria apply.
- Find out more about making payments using the mobile app (opens in a new window).
- Find out more about managing standing orders using the mobile app (opens in a new window).
