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Three baristas with visible disabilities, huddle and smile in a coffee shop, signifying NatWest's togetherness and access for all.
Accessibility

Making banking with us easier for everyone

Accessible banking

Business banking should be accessible to everyone. On this page you can explore the services and options we have to help make that happen. 

There’s still more we can do, and we’d love to hear your feedback.

Banking My Way

Banking My Way is a free service that allows you to tell us more about yourself so that we can provide the right level of support in the future. For example, you may have a disability or have recently had a change to your circumstances. We could then help with support tailored to your needs.

You can record this information through the mobile app or Online Banking, so that each time you interact with us we’re aware of your situation.

How to use Banking My Way

If you have Online Banking,  follow these steps:

  1. 01

    Log in to Online Banking and select 'Your details'.

  2. 02

    Go to 'Banking My Way' and select ‘Find out more about Banking My Way' from the list.

  3. 03

    Create a new Banking My Way record by choosing ‘Manage my personal settings’ and entering your requirements when prompted.

     

    If you need help, you can start a chat or give us a call. 

Don't have Online Banking or prefer to speak to us?

If you don't have Online Banking, or prefer to speak to us, you can call us to register for Banking My Way and for help with your banking. You can also tell us in person at one of our branches.

Call us on:  0345 711 4477 (UK)

Relay UK Service:  18001 0345 711 4477

+44 345 711 4477  (outside the UK)

Our lines are open 24/7. For lending and other specialist enquiries, our advisers are only available from 9am to 5pm, Monday to Friday.

View all your contact options

Learn more about Banking My Way

Read our web accessibility statement

Online Banking is available to NatWest business account customers. Mobile App is available on selected iOS and Android devices with a UK or international mobile number in selected countries.

Making it easier for you to bank with us

However you choose to bank with us, we're committed to making it easier. Here are some of the changes we're making to our branches, cash machines and services.

We're improving access in branches for our customers

We're making our branches easier for everyone to access, wherever possible. Our steps have handrails, and we now have low-level writing shelves for wheelchair users.

Extra support for customers with visual or hearing impairments

We're working on ways to improve our customers' experiences in branches. These include adjusting our lighting levels and providing hearing loops at counters.

Cash machines adapted for wheelchair users

Our new cash machines are being installed at heights suitable for wheelchair access, wherever possible. Need a PIN number in Braille? We'll provide it free of charge.

Keyboards for customers with visual impairments

Our new cash machines have features to help our visually impaired customers, including audible tone prompts that are activated when you press a key.

We're making it easier for all our customers to correspond with us

We can provide account statements, brochures, and your general correspondence with us, in Braille, large print or on audiotape.

Support for customers that need help communicating by phone

Relay UK Service (previously Next Generation Text Service) supports people with hearing and speech difficulties communicate over the phone. The service is free to use. Normal call charges apply.

We're committed to making our website more accessible

Our webpages have been designed and tested in line with the latest version of the Web Content Accessibility Guidelines (WCAG) at Level AA. We support the Web Accessibility Initiative (WAI) and our product directory has been designed to meet the WAI recommendations.

Tech that improves our customers' experiences online

Mobile or tablet users can select the accessibility options in iOS and Android when viewing this site. If you have a desktop, all major screen reader software should work.

Something else we can help you with?