Bankline is available to eligible NatWest business current account customers. Fees apply. Bankline Mobile is available on selected iOS and Android devices.

We plan to close original Bankline, once we’re certain that all the features you need are available in new Bankline. We’ll be closing it in phases, and we’ll give you plenty of notice before any features are removed. 

The first phase of the switch-off will begin in November, focusing solely on removing payment features that have already been fully developed in new Bankline. No other parts of original Bankline will be closed this year.

Our goal is that by December 2026 everything will be in new Bankline, and it will finally be time to say goodbye to original Bankline.

We understand that change can be challenging, even when it’s positive. Original Bankline may be central to your ways of working, and we’re now asking you to change something you may have invested many hours in and made work for you. However, the skills and knowledge you’ve gained using Bankline will still be valuable in helping you adapt to the new system and get the best from it. 

We’ve built new Bankline to be simpler and more intuitive, with new features designed to save you time. So the transition will be beneficial in the long run, even if it takes a bit of getting used to. Most of our customers are already using it exclusively.

Plus, you can help us shape new Bankline to meet your needs. With your wealth of experience, we’d really appreciate your input on what we can do to make Bankline the best it can be. Here’s how to get involved:

Give us your feedback

Join our customer panel to help shape Bankline

Original Bankline and the technology that underpins it goes back a long way. It’s been incredibly resilient and allowed us to support businesses from the dawn of digital banking. It was even award winning in its day. But we’ve reached a point where we need to move to more modern systems, so we can be future-ready and provide the best service in an evolving digital world.

We’ve been running original Bankline alongside the new service so we can build new features without disrupting you. But once that job is finished, original Bankline will have served its purpose. The plan was always to return to just one Bankline, enabling us to invest our time and resources into making it the very best it can be.

The new technology infrastructure which now underpins Bankline allows us to bring you improvements and new features faster and with fewer outages, meaning less disruption for your business. We’re bringing you more functionality, greater reliability and focusing on modern accessibility standards. We can also adapt and refine Bankline based on your feedback, supporting your banking needs in a changing environment. 

Pictured below is one of the new features in Bankline, the ability to connect directly to a range of other NatWest services.

This year we’re only removing payment journeys from original Bankline, so you still have time to plan and adapt. By the end of 2026, our aim is that new Bankline will meet all the needs that the original Bankline platform did, with an expanding range of new features.

Not everything works exactly the same in new Bankline, as we’ve been making sure the screens are fully accessible and easier to use, especially for new users. But we appreciate that for customers familiar with the old screens, this takes some getting used to. We’re keen to support you with this. If you have queries or need help adapting to new Bankline, why not sign up for one of our webinars? Our experts will talk you through your options and answer any questions you have. Sign up for a webinar

If you want to give us some feedback, you can do that via our mailbox: banklinefeedback@natwest.com

And you can join our customer panel to get involved and help shape our new features as they’re being designed. Join our customer panel