‘To be honest, it started with a late-night complaint. Gradually our town lost its bank branches. NatWest is the only one left in the heart of the town, and our society depends on it for cheques and cash deposits. When our NatWest branch reduced its hours, that made things trickier. One night, irritation hit, and I answered a survey from NatWest, being frank about what we felt.
'I wasn’t expecting to hear back, but someone quickly got in touch, and introduced us to Julia, from the NatWest digital team. Julia explained about the Bankline for Communities pilot and asked if we’d be interested in trying it.
‘Julia and the team visited us in September 2019 and helped us get set up on Bankline for Communities. They showed us how to log in, view balances, and raise and approve payments as a team. We also took the opportunity to show them around Shoreham, of course!’
“It’s made my life so much easier, I’m so glad I had that late-night rant!”