Overlay
When can you order?
- Between midnight and 8am for same business day collection (you’ll need to allow 2 hours after the branch opening time to collect your change order).
- Between 8:01am and 11:59pm for next business day collection (you’ll need to allow 2 hours after the branch opening time to collect your change order).
- By 2pm Friday for a Saturday collection (subject to branch opening hours).
Good to know
- Check opening times, and whether your branch is open on a Saturday, by using our branch locator.
- You can place an order up to seven business days in advance.
- You can’t collect an order on Bank Holidays.
- If you want to collect from an RBS branch, you’ll need to use the RBS cash/coin order.
- You can’t use the form below for making a cash withdrawal. If that’s what you need, get in touch with your usual bank point of contact or visit your local branch.
- This service is for business customers only.
- If you're looking for alternative ways to withdraw cash without visiting a branch, visit our Managing Cash page.
Confirmation of your change order
Thanks for your order. Make sure to check opening times at your chosen branch before collecting.
Helpful to know:
- You’ll need to bring photographic ID if you want to debit the order from your account.
- You’ll need to allow 2 hours after the branch opening time to collect your change order.
- We’ll only debit accounts according to the mandated instructions, and we won’t debit them until you collect your order.
- You’ll have to re-order any orders over £5,000 which aren’t collected on the due date.