Bankline is available to eligible NatWest business current account customers. 
Fees apply. Bankline Mobile is available on selected iOS and Android devices.

We've introduced new payment management features in Bankline Mobile to help you stay on top of payments when you're on the go. 

Payment Summary

Payment Summary gives you an overview of your incoming and outgoing payments, showing how many are:

• Completed
• Awaiting approval
• Require action
• Processing
• Expired

You can select each status to learn more about what it means and whether any action is required.

To access Payment Summary, you'll need the 'View payment summary' privilege in Bankline. If you don't have this privilege, contact your Bankline administrator. 

International Payment Tracking

International Payment Tracking allows you to track the status of inbound and outbound international payments using a payment ID.

You'll be able to:

• View a payment's progress
• See whether any action is required
• Share payment details as a PDF when needed

Register for Bankline Mobile to get started

Last year, we switched off some payment features as part of closing original Bankline. Our next step is to switch off other features that are fully available in new Bankline.

• Payment import
• Account registration and deregistration
• Statement download in PDF and CSV
• Bulk download of advices in PDF

These are all available in new Bankline and will be removed from original Bankline in November 2026.

If you currently use these features in original Bankline, we'd like to hear from you about why. 

Share your feedback

Whether you have a quick question or need guidance on a specific task, the Support button in Bankline is your go-to resource for help. It's a simple way to search for the information you need, whenever it suits you. 

You can find answers to common questions, step-by-step guidance and support across a range of Bankline features.

Explore Bankline FAQs

We've expanded the support available through Cora in Bankline.

You can now use Cora to:

• Request to stop a cheque
• Order stationery
• Get help with a wider range of Bankline questions

Cora also now uses Generative AI to provide support across more topics and help answer more complex queries. 

Start a chat with Cora in Bankline to try it out.

Bankline's payment import feature can help save time compared with entering payments individually, particularly if you manage larger payment volumes.

Watch our video for an overview of how payment import works and how to get started.

We’d love for you to join our Bankline Customer Panel. If you’d like to share your views and get involved in research that will help us shape the future of Bankline, join the panel.

Need help with something else Bankline related? Visit Bankline’s help and support page to see what we can do for you.