What’s your favourite thing about working on Bankline?

The people. Everyone does their best to be adaptive and supportive. And we’re all on the same page about what we want to achieve, with the customer at the forefront.

What are you most looking forward to seeing in Bankline?

The new beta version of the Administration area which is due in June. It will be simpler to use and give a better customer experience overall.

What’s Bankline’s best kept secret?

Bankline supports 1/7 of all businesses in the UK economy, including the government. Between £900 billion and £1 trillion is transferred through the system every week!

We know the Bankline team are very fond of animals. Do you have a pet who keeps you company at work?

I have a very special King Charles Cavalier Spaniel named Harry. He’s enriched my life in so many ways and is one of the best adventure companions.

And if Bankline was an animal, what would it be and why?

An elephant. It’s robust, resilient and well-functioning in a herd – it looks after its family members.

What do you do to relax when you’re not improving Bankline?

Besides swimming, travelling and socialising, I’m into interior design. I’ve designed both my own flat and other people’s homes. My next project is a hotel my sister has bought in the Cotswolds.

Any final words for people who use Bankline? 

We're excited to take you on the next part of the journey!

You recently joined Bankline’s product owner team. What are your impressions so far?

We wear many ‘hats’ and have lots of spinning plates. I love the challenge and being able to influence change 😊

What are you most looking forward to seeing in Bankline in 2023?

Moving more features into the new version of Bankline. This will improve our customers’ experience by removing manual processes.

Any tips to help customers get the most out of Bankline?

There are plenty of online learning courses available via Eventbrite. They help people understand Bankline and get the most out of it.

Do you have a pet who keeps you company at work?

Yes, I have a camera-shy cat called Rocky. We have a love-hate relationship and he’s not much of a snuggler during work hours.

And if Bankline was an animal, what would it be and why?

An elephant, because it’s evolved slowly over the years. Plus it’s big and capable of complex thoughts with deep feelings.

What do you do to relax when you’re not improving Bankline?

I have two very active young boys who keep me busy with arts and crafts, long walks and adventures in the woods. But I do try to squeeze in a daily workout or yoga session.

Any final words for people who use Bankline? 

The best is yet to come 😊

You recently joined Bankline’s product owner team. What are your impressions so far?

I’ve worked with Bankline in different customer support-related roles for more than eight years. As a product owner, I’m learning lots about the technology behind the scenes. I’m excited to share my experience to drive improvements that will benefit our customers.

What’s the one thing in Bankline you’re most keen to improve?

The payment summary and payment search areas. A design and research team are working on simplifying these screens, to make it easier to find and process payments.

I’m also keen to work through a great list of customer feedback with our developers.

Do you have a pet who keeps you company at work?

I certainly do! I have a golden Cocker Spaniel called Poppy. She’s known to voice her opinions in Zoom meetings and has to be banished downstairs. In the afternoons, she’s usually asleep under my desk.

If Bankline had a soundtrack, what would it be?

As a proud Mancunian I’ll pick a song from a Manchester band:
M People’s “Moving on up”, because of all the hard work going on behind the scenes.

What do you do to relax when you’re not improving Bankline?

My two little boys take up most of my spare time – two more Bankline experts in training 😊. I really enjoy running. Recently I’ve ran a half and a full marathon, raising money for a charity close to the hearts of the Bankline product owners.

Any final words for people who use Bankline? 

Joining the customer panel is a great way to improve Bankline and let us know if we’ve missed anything!

Have you joined the customer panel yet? As Lewis says, it’s a chance to influence the development of Bankline and communicate with the team.

Join the panel

Bankline is available to eligible NatWest business current account customers. Fees may apply.