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Managing Director, Business Banking and Retail

James Holian responds to your questions and feedback

Below is questions and feedback provided by customers from July 2023 to October 2023.

Check out the videos below


“Access to FreeAgent - Game changing for small businesses. It makes everything better.


Award winning* accountancy software included with your business current account, for as long as you retain your account.


Business banking is available to eligible customers who are over 18. Specific account and service eligibility criteria apply. Optional add-ons may be chargeable. 


*Friendliest Software of the Year, Institute of Certified Bookkeepers Luca Awards 2023.


“I’ve noticed savings rates increasing. How can I find the right savings account for my business?”


All our accounts offer something different, so it’s worth taking time to think about which ones are right for your business.


Specific eligibility criteria apply.


“I think you do a great job in providing a range of networking events and I would love to have more opportunities like this.”


Whether you want to expand your network, educate yourself and your staff or talk to experts.

Struggling to pay your loan

“I have a loan but I'm really struggling to pay back. Can you help me?”


Whatever the challenges your business is facing, we’re here to help.

Day to day banking

“Where can I do my day-to-day banking?”


If you want to speak to us in person, we have a variety of options.


“I’m thinking about borrowing from the bank in the next few months. How can I prepare?”


Discover the right business funding for you.


Security may be required. Product fees may apply. Over 18s only. Subject to status, business use only.

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Have your say

If you’d like to have your say on what we do, you can join our customer research group. Your views will help shape what we do.

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Support for your business as costs rise

If your business has been impacted by rising costs, visit our new hub. It's packed with useful information on ways you could save money now, and measures you could take to achieve long-term goals too.