Virtual Accounts Service Support

Please click on the link below to find useful guides to help you get started and use your service.

Client Account Manager Helpdesk contact details

Email: ClientAccountManagerHelpdesk@natwest.com or call us, Monday to Friday 8.00 am–5.00 pm, on: 0345 731 3146

Bankline only

Access to your Virtual Accounts Service is via Bankline.

If you require any support in setting up or using Bankline, please refer to the Bankline Support Pages or call the Bankline helpdesk on:

0345 300 4108

+44 1268 502 128 (outside the UK)

18001 0345 300 4108 Relay UK

8am to 6pm, Monday to Friday. Calls may be recorded.

Or get in touch 24/7 via the 'Chat now' button. Cora our digital assistant will help with your query and connect you to the right team.