2. Digital contingency planning and risk assessment
We need to adapt from a risk point of view. Most of us depend on a secure internet connection to do our job – but what happens if that drops? And if you have people working from mobile devices, either from home or in busy public spaces, this brings with it new security considerations. You need to consider these issues when drawing up plans and policies.
Make sure work devices are protected and employees working remotely maintain the same level of security awareness they would in the office. That goes for the protection of confidential information and alertness to scams and cyber threats. The office is to some extent a protected environment, where it’s easy to ask for a second opinion. At home or on the move, people may be more susceptible to fraud and scams.
3. Mindful management
In a remote context it can be harder to spot when someone is feeling down or stressed, and for people whose well-being is already affected, it can be harder for them to reach out, and easier to disengage. Staff meetings – whether in-person or by phone/Zoom – that involve a lot of people can become static affairs where a few voices dominate. And in the daily run of meetings, it’s easy for interactions to become transactional and harder to build bonds.
- Proactively build digital compassion and care into ways of working
- Take the time to listen to colleagues and be alert to the signs that people might be struggling or just need a chat that’s not attached to work
- Cultivate awareness and network of support
- In larger meetings, chairs need to work actively to read the audience and encourage participation
Using team messaging apps for everyday chat, rather than just for work, can help bring people together and build camaraderie. And swapping out some meetings for informal catch-up sessions could also help. What’s crucial is that we’re giving our minds time to relax and reset, and talking to each other about more than just work. This is crucial in fighting mental fatigue and fostering the team dynamic and growth mindset we need to work at our best.
- Try blocking an hour in the day for focus time, free of distractions
- Consider introducing mindful practices into your day, or even try them as a team to see what works best
- Set boundaries to avoid the fatigue that comes with back-to-back calls and hours of screen time
- Take a minute to calm your mind and focus on your breath, or take a short walk at the start and end of the working day