I think my debit card has been stolen

If you think your debit card - or any of your card details, such as the PIN - may have been stolen, you should report it to us to avoid the possibility of fraud.

Please check the transactions on your account, and call us as soon as possible on:

Card loss centre
0370 600 0459 (overseas +44 1268 500 813)
Relay UK: 18001 0370 600 0459
Open 24 hours a day.
Calls may be recorded.
Call charge information.

 

Need emergency cash?

 

If your debit card is lost or stolen, our emergency cash service makes sure you can access your money from our cash machines.

To get emergency cash call us:

Card loss centre
0370 600 0459 (overseas +44 1268 500 813)
Relay UK: 18001 0370 600 0459
Open 24 hours a day.
Calls may be recorded.
Call charge information.

You’ll need to have the money in your account to withdraw it and a minimum of £20 in your account to use the service. Online and telephone banking customers will be able to access up to £300. If you’re not registered for these services, you'll still be able to withdraw up to £60 to tide you over.

Withdrawal amounts may vary.

Emergency Cash - Find out more and call us

 

Active Online Banking customer?

 

If you have an active Online Banking service and we hold your mobile phone on record, you can speak with Cora your digital assistant below.

 

Continuous Payment Authority's (CPA's)

 

Please be sure to inform any companies that may hold CPA's with you (such as Netflix or Spotify) that you have a new card number, as the new card details may not automatically transfer over.