Why am I getting a message that my cookies are disabled?
This message normally indicates your browser has blocked cookies we have tried to send from our Online Banking service.
In order for our Online Banking service to function correctly you must configure your browser to accept cookies.
Please check your browser is set to accept cookies; if you do not know how to do this check your browser's support pages.
If you do not want to adjust your browser settings to accept cookies from all websites, add our website (www.onlinebanking.natwest.com (opens in a new window)) as an exception. Again, if you do not know how to do this check your browser's support pages.
If you still get the error message 'cookies not enabled' having checked your browser is set to allow cookies, refresh the page and try again.
See our system requirements (opens in a new window) for a list of browsers we support.