Online banking won't accept the PIN or password I'm entering

Your Online Banking PIN and password must meet the following:

PIN criteria

Your PIN must have four digits. To keep it secure, we won't accept:

• Numbers in an ascending or descending order, for example 1234 or 7654
• The same number three or four times in a row for example 1222 or 7777

Password criteria

Your password must be between 6 and 20 characters, and have both letters and numbers. To keep your password secure, we don't allow:

• Hyphens, punctuation marks, or spaces
• 3 letters or numbers in ascending or descending order, for example hello123 or abc3susan
• The same character repeatedly, for example CCCCCCCC or 999999999

Please remember your PIN and password will be used with both online banking and telephone banking.

How do I change my pin or password?