Frequently Asked Questions

This service is available to you if you are a NatWest or Royal Bank Business Current Account or Foundation Account holder, using the Mobile app.

You are able to create a secure, single use request for payment from anyone you have electronic contact details for who uses online or mobile banking,  providing they have an eligible account with a participating UK bank and use mobile or online banking. 

It means you no longer require their account details to request a payment. It’s quick, safe and secure. 

The following steps show you how to use this feature:

a)       Navigate to Payments within your Mobile app

b)      Choose Ask for payment

c)       Choose Share link or QR code and follow the instructions to initiate a request for payment

This service is available to you if you are a NatWest or Royal Bank Business Current Account or Foundation Account holder, using the Mobile app.

You are able to create a secure, single use request for payment. Share link initiates this request for payment and can be used for anyone you have electronic contact details for who uses online or mobile banking, providing they have an eligible account with a participating UK bank and use mobile or online banking. 

It means you no longer require their account details to request a payment. It’s quick, safe and secure. 

The following steps show you how to use this feature:

a)       Navigate to Payments within your Mobile app

b)      Choose Ask for payment

c)       Choose Share link

d)      Enter the name of the person you’re requesting money from (Payer name)

e)      Enter the reason for requesting a payment (Reference)

f)        Enter how much money you’re requesting (Amount – limit is £50,000 per request)

g)       Optional – Enter further details about the payment request (Description)

h)      Select Share your link

i)        Choose your preferred messaging application – WhatsApp, email, SMS

j)        Your contact will receive a notification within the chosen messaging application

k)       Your contact will then be able to click on the link and make the payment direct from their Mobile banking app, straight into your bank account

This service is available to you if you are a NatWest or Royal Bank Business Current Account or Foundation Account holder, using the Mobile app.

You are able to create a secure, single use request for payment. Choosing QR code initiates this request for payment and can be used for anyone in your presence who uses online or mobile banking, providing they have an eligible account with a participating UK bank and use mobile or online banking. 

It means you no longer require people’s bank account details to request a payment. It’s quick, safe and secure. 

The following steps show you how to use this feature:

a)       Navigate to Payments within your Mobile app

b)      Choose Ask for payment

c)       Choose QR code

d)      Enter the reason for requesting a payment (Reference)

e)      Enter how much money you’re requesting (Amount – limit is £50,000 per request)

f)        Select Generate your QR code – a single use QR code will be generated

g)       If payer is unfamiliar with using a QR code, share the on-screen instructions

h)      Select Got it to proceed

i)        Share the single use QR code displayed

j)        The payer will then be able to scan the QR code with their phone camera and make the payment direct from their Mobile banking app, straight into your bank account

Business Banking customers can use PayMe to request up to £50,000 per request. You are responsible for ensuring the amount that you request is correct.

Each bank sets their own limit to how much its customers can send via Online or Mobile banking and so some higher value payments may not be possible if it is greater than that bank’s limit.

The Payer should refer to their bank for more information.

Ask for a payment is provided by Payit^TM, a NatWest-owned online payment solution.

It uses the UK's Open Banking infrastructure to securely connect to your Bank's online or mobile banking, allowing you to log in using your existing credentials.

Payit does not see your login credentials, nor does it store or share any of your personal bank account information. More details on Open Banking.

The Active status means that the secure, single-use request to pay link generated has either not been sent or accessed by the payer yet.

Depending on your preference, you will be able to cancel or resend the secure, single-use request to pay link. 

The In-progress status means that the payer has initiated the payment by opening the secure, single-use request to pay link and is in the process of making the payment.

The Pending status means that the payer has completed their payment and is waiting for their Bank to process the payment.

The Complete status means that the Payer’s bank has completed the money transfer and payment should now appear in your account.

Share link and QR code uses Faster Payments for single immediate payments. Once actioned, the majority of transactions are completed within a second, however please allow for up to 2 hours.

In a small number of cases, the payer’s Bank may hold a payment internally prior to release (e.g. for fraud checks).  In this scenario Share link/QR Code will return a "Payment Processing” status to you and continue to poll the Bank for updates for up to 3 days, after which point the payment status will be marked as failed.

QR code is designed to request a payment from someone face to face. We would encourage you to request a payment via Share Link should you want to send a request via a messaging application.

There is no limit to the number of Share link/QR Code requests sent in 1 day. You can send unlimited payment requests in 1 day also.

If you have any concerns please contact your Bank. For suspicious text messages, these should be forwarded to 88355*

* This is not a premium rate number, standard network rates apply, please contact your network provider for more information on charges.

If you are a Business Banking customer you may be charged for receiving the payment, in line with your Business Account Tariff.

Business customers can send a PayMe request to anyone they want to collect payment from, providing they have an eligible account with a participating UK bank and use mobile or online banking.

You should ensure that you only request payments where they are due and consider whether PayMe is the right option for your customer.

Split Bill is a functionality in the RBS & NW Mobile App,  available to NatWest Business Current Account and Foundation Account holders only.  It allows the user to split a debit transaction (pending or processed) between up to 9 people, generating payment request links for the payers, providing they have an eligible account with a participating UK bank and use mobile or online banking.

Transactions can be split between up to 9 people, with a max transaction value of £50,000 per person, i.e.. max £500,000 transaction. The transaction amount must be > £0.01 for the Split Bill function to work. You can split a maximum of 10 transaction in a 24 hour period.

The following steps show you how to use this feature:

1.       Click on a transaction (processed or pending)

2.       Select Split Bill

3.       Enter number of people for the split

4.       Select the person who you want to split the bill with. i.e. ‘John’

5.       Option to edit the value of transaction split if not equal between payers

6.       Generate separate payment request links for each payer

7.       Choose Share link and follow the instructions to share link through social channels

Each transaction can be split with up to 9 people, you can request up to £50,000 from each individual. This gives a maximum transaction value of £500,000.

Split Bill is provided by Payit^TM, a NatWest-owned online payment solution. It uses the UK's Open Banking infrastructure to securely connect to your Bank's online or mobile banking, allowing you to log in using your existing credentials.

Payit does not see your login credentials, nor does it store or share any of your personal bank account information. More details on Open Banking.

The transactions will be visible in the Payments section of the app. Click on your Current Account you made the request from, then choose ‘Payments’, now select ‘PayMe – Ask for payment’ and in this screen you will be able to select ‘Recent link requests’.

The Active status means that the secure, single-use request to pay link generated has either not been sent or accessed by the payer yet.

Depending on your preference, you will be able to resend the secure, single-use request to pay link. 

The In-progress status means that the payer has initiated the payment by opening the secure, single-use request to pay link and is in the process of making the payment.

The Pending status means that the payer has completed their payment and is waiting for their Bank to process the payment.

The Complete status means that the Payer’s bank has completed the money transfer and payment should now appear in your account.

Split Bill payment link requests use Faster Payments for single immediate payments. The majority of transactions are completed within 3.5 seconds, however please allow for up to 2 hours.