Here is how to make a claim or contact us about an existing one. Please refer to your policy documentation to confirm what cover you have.
- For home insurance, you can make a new claim on-line
- You can also claim by calling us on:
0345 246 2105
(Relay UK: 18001 0345 246 2105)
(+44 (0) 1423847586 from outside the UK).
You can also speak to us about an existing claim using the same numbers. Opening hours are: Monday to Friday 8am – 6pm, Saturday 9am – 12.30pm.
We do understand that emergencies can happen at any time, so should you need help outside of these times, we have you covered with our out of hours service. This is available on the same number and they can provide advice and help should you need it outside of our opening hours; 24 hours a day, 7 days a week.
- For Legal Expenses, 0800 533 5258 (Relay UK: 18001 0800 533 5258). Our lines are open 24 hours, 365 days a year.
- For Home Emergency, please call us for this on 0345 246 2105 (Relay UK: 18001 0345 246 2105). Lines are open 24 hours, 365 days a year.
For Legal advice, tax advice service, medical healthcare, counselling and financial advice helplines, please call us on 0345 246 2106 (Relay UK: 18001 0345 246 2106) or +44 (0) 1423 847586 from abroad. Lines are open 24 hours, 365 days a year.
