24/7 support - your way, any time

Here’s a reminder of some exclusive Premier 24 benefits

As a Premier customer, you could get:

  • Faster payments up to £250,000 for free using Voice ID, which recognises who you are simply from your voice – keeping the process secure and saving you time
  • A dedicated priority fraud line so we can act fast if you’ve got a security concern
  • A webchat and secure message service 24/7
  • The ability to book an appointment with your Premier Manager.

The Voice ID recognition we use is a real game changer when it comes to telephony banking. It’s effortless to set up and makes your experience with us seamless, efficient and secure. It even works if you have a cold or flu that’s affecting your voice

Cahal Elliott
Premier 24

Getting started with Voice ID 

It's easy and quick. You just need to be registered for Telephone Banking, then call Premier 24 and we'll do the rest. It takes about 30 seconds to record your voice and then you're all set to go. Tap here to register for Telephone Banking and to find out more about Voice ID. 

So, no matter what, you’ve got banking support at your convenience. Use your NatWest mobile banking app and Premier 24 for all your day-to-day needs and questions and your Premier Manager when you need to discuss something more in-depth about your financial plans.

The NatWest app is available to personal and business banking customers using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Help at your fingertips

Call Premier 24 on 0333 202 3330

Relay UK 18001 0333 202 3330

International +44 161 933 7239

New to Premier? Speak to us to find out how we could help you reach your goals of tomorrow, today.

This material is published by NatWest Group plc (“NatWest Group”), for information purposes only and should not be regarded as providing any specific advice. Recipients should make their own independent evaluation of this information and no action should be taken, solely relying on it. This material should not be reproduced or disclosed without our consent. It is not intended for distribution in any jurisdiction in which this would be prohibited. Whilst this information is believed to be reliable, it has not been independently verified by NatWest Group and NatWest Group makes no representation or warranty (express or implied) of any kind, as regards the accuracy or completeness of this information, nor does it accept any responsibility or liability for any loss or damage arising in any way from any use made of or reliance placed on, this information. Unless otherwise stated, any views, forecasts, or estimates are solely those of the NatWest Group Economics Department, as of this date and are subject to change without notice.

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