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Premier Support Centre

We’re here to help, 24/7

Find answers in our FAQs

Access to Premier Banking 24/7

Download our app

Premier banking at your fingertips. From checking balances to making transfers and payments.

Online banking

Manage and keep track of your finances 24/7. All you need is internet access.

Expert help 24/7

Get in touch by webchat or phone, round-the-clock. Our Premier 24 telephone banking team have the expert knowledge and resources to help you, whenever you need it.

Get the most from your account

View and manage the benefits of your Premier account.


Use your account benefits

Are you a Reward Platinum or Reward Black account customer? Access your lifestyle, travel and insurance benefits online.

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Do more with Premier

Make your money work harder by booking a Financial Health Check.

Other things worth knowing

Woman using laptop Security Centre

How to avoid scams

Find out about fraudsters’ latest and most common tricks. Get tips on how to combat them. And help if you’re a victim.

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Man using mobile phone Make a complaint

How to make a complaint

We’re very sorry if something went wrong. If you feel you need to complain, the simplest way is online.

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Business meeting Accessibility Services

How we’re making banking more accessible

Find out how our accessibility services help with everyday banking. They include our accessible debit card, developed with the RNIB.

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Check our services are running

Services mean anything from our website and mobile app to our ATMs and credit card processing. Once in a while, some are down for maintenance.